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For Companies At a Glance
- Tasks: Provide exceptional front-of-house service and manage patient care efficiently.
- Company: Well-established private women's healthcare clinic in South West London.
- Benefits: Competitive salary, private health insurance, and career development opportunities.
- Why this job: Join a compassionate team and make a real difference in women's health.
- Qualifications: NMC-registered Nurse with experience as a medical receptionist.
- Other info: Dynamic work environment with a focus on patient-centred care.
The predicted salary is between 25000 - 25000 £ per year.
Contract: Permanent, Full-Time (Monday–Friday, 09:30–18:30)
Start Date: ASAP
Salary: £25,000 per annum
Overview
About the Clinic
We are recruiting on behalf of a well-established private women’s healthcare clinic located in South West London. The clinic is committed to delivering personalised, patient-centred care for women and families. With advanced facilities, modern technology and a multidisciplinary team of leading healthcare professionals, the clinic offers comprehensive services including maternity, gynaecology, pelvic health physiotherapy, menopause care and general practice - all under one roof. They are now seeking a compassionate, organised, and professional Medical Receptionist/Nurse to join their friendly team.
Responsibilities
- Provide a warm, welcoming, and professional front-of-house service, greeting patients and managing incoming calls.
- Maintain smooth day-to-day clinic operations, including opening and closing procedures.
- Deliver exceptional patient service to help foster loyalty and ensure a 5-star experience.
- Manage reception duties: appointment booking, rescheduling, telephone queries, payment processing, and general administrative support.
- Ensure full compliance with clinic policies, protocols, and CQC standards.
- Conduct and record patient assessments accurately, ensuring thorough and precise documentation.
- Perform clinical tasks including blood tests, urine sampling, ECGs, height/weight measurements and body circumference measurements.
- Provide chaperoning for gynaecological examinations and procedures.
- Manage stock levels of medical supplies, consumables, and stationery.
- Handle phlebotomy and specimen processing in line with clinical protocols.
What We’re Looking For
- Strong communication and organisational skills.
- High standard of customer service with a patient-first mindset.
- Professional, reliable and confident in building rapport with patients.
- Previous experience as a medical receptionist.
- NMC-registered Nurse, eligible to practice in the UK.
- Ability to work independently in patient care.
- Excellent written and spoken English.
Private health insurance
Opportunities for career development
If you’re interested, please apply today!
HCA/Receptionist employer: Celsus Group
Contact Detail:
Celsus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HCA/Receptionist
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know about openings at clinics. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and reception duties. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your warmth and professionalism shine through. Remember, they’re looking for someone who fits into their friendly team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace HCA/Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for patient care and how you connect with people.
Tailor Your CV: Make sure your CV is tailored to the role of HCA/Receptionist. Highlight relevant experience, especially in healthcare settings, and showcase your organisational skills and customer service excellence.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our clinic.
How to prepare for a job interview at Celsus Group
✨Know the Clinic Inside Out
Before your interview, take some time to research the clinic's services and values. Understanding their commitment to personalised, patient-centred care will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Medical Receptionist/Nurse, strong communication is key. Prepare examples from your past experiences where you've successfully managed patient interactions or resolved conflicts. This will demonstrate your ability to provide exceptional service and build rapport with patients.
✨Be Ready for Clinical Scenarios
Expect questions related to clinical tasks like blood tests or ECGs. Brush up on your knowledge and be prepared to discuss how you would handle specific situations. This shows that you're not only organised but also confident in your clinical skills.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Think of instances where you've managed multiple tasks effectively, such as appointment scheduling or maintaining stock levels. Sharing these experiences will highlight your capability to keep the clinic running smoothly.
