Program management and Experience Manager in London

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process.

The GTM Program Manager will work as part of the GTM Programs and Sales Enablement team, reporting to the VP GTM Programs and Sales Enablement. This role sits at the intersection of strategy and execution, working with cross-functional partners across Sales, Marketing, Customer Success, Product and beyond to design and deliver programs that move the needle for Celonis' go-to-market.

The work you'll do:

• Partner with GTM leadership to understand strategic objectives and translate them into well-defined programs with clear goals, milestones and success metrics.
• Design end-to-end GTM programs including those focused on account targeting, sales methodology adoption, team engagement, customer enablement and cross-functional initiatives.
• Manage program execution across all phases from planning through launch to measurement and optimization; create detailed project plans, timelines and resource requirements.
• Align senior stakeholders including regional sales leaders, marketing leaders, product teams and executives; secure buy-in and manage expectations throughout program lifecycle.
• Identify, evaluate and implement AI and emerging technologies that enhance GTM effectiveness, team productivity and customer engagement.
• Gather and analyze feedback from sales teams and customers to identify areas for program optimization and continuous improvement.
• Create compelling program communications, collateral and training materials that drive awareness, adoption and engagement.
• Track and measure program impact through appropriate KPIs and metrics.

Experience managing complex programs and initiatives in SaaS and/or AI-oriented tech companies, in roles such as sales operations, marketing operations or related functions. Demonstrated ability to drive programs end-to-end from strategy through successful execution and measurement. Strong strategic thinking skills with ability to understand business context, define clear program objectives and identify critical path to success. Excellent stakeholder management skills; proven ability to influence senior leaders, manage cross-functional dependencies and align diverse priorities. Project and program management expertise including planning, tracking, risk management and issue resolution. Knowledge of enterprise SaaS go-to-market best practices, sales processes and the drivers of GTM productivity. Experience with and enthusiasm for AI and emerging technologies; ability to identify and apply relevant tools and approaches to GTM challenges. Strong analytical skills with ability to define metrics, gather data and draw insights from program results. Excellent written and verbal communication skills.

Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.

Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants. Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance. Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually. Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.

Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Celonis Inclusion Statement: At Celonis, we believe our people make us who we are and that "The Best Team Wins". And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.