Customer Value Engineer in London

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.

The UK Value Engineering team is responsible for our largest Fortune500 customers and owns their transformation journey by working on the very frontier of what’s possible with data and AI. Partnering closely with the Sales team, Value Engineering is responsible for ensuring that the Celonis data & AI platform is deployed to tackle the most strategic business challenges, fits into the right place in our customers’ technology stack and most importantly generates strong ROI through deep and broad deployments.

As a Senior Value Engineer you are spearheading our mission of data-driven business transformation with our customers by owning their end-to-end value journey. You are their trusted technology & business advisor, helping organisations achieve their strategic goals and realize significant value using the Celonis Process Intelligence Platform. A Value Engineer has full responsibility for the end-to-end value journey of our customers – landing, expanding, adopting and renewing.

Responsibilities include:

• Translating customers’ objectives into value assessments or proof-of-value projects.
• Helping organisations understand where Celonis fits into their IT landscape and AI strategy.
• Building specific Celonis business cases and demos.
• Running value workshops.
• Engaging with multiple senior stakeholders to deliver value driven results and secure long term partnership agreements.

Your skillset combines a strong understanding of technology at both strategic and practical levels with consulting skills around strategic thinking and program management.

The work you’ll do:

• Identify & Frame Value: Discover and translate customers’ strategic priorities into high-impact Celonis use cases.
• Advise organisations on how Celonis’ platform fits into their existing IT landscape and AI strategy.
• Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers.
• Use hands-on tech skills (SQL/Python) to build out (AI) prototypes to bring the Celonis platform to life for new audiences.
• Communicate the value opportunity and strategic roadmap to C-Level executives.

Realize Value:

• Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement.
• Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives.
• Present results and realized value to senior management and C-level executives.

Scale Value:

• Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing.
• Build a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organization and therefore drive adoption and expansion.
• Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use cases.

The qualifications you need:

• Good knowledge of Business Software / SaaS applications (e.g. SAP).
• Hands-on SQL and/or Python skills.
• Experience in collaborating with IT teams.
• Experience developing dashboards and automations in tools like PowerBI or RPA.
• Knowledge of and experience with AI-powered solutions.
• Experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment.
• Experience in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy.
• Experience in identifying use cases for business process improvement and deploying improvement measures.
• Experience in planning and managing project scopes, expectations and timelines.
• Experience in preparing and communicating (value) roadmaps and results to stakeholders and management.
• Understanding of the Finance and/or Supply Chain domain as well as strategic transformation initiatives.
• Ideally expertise in one or more industries (e.g. Manufacturing, Automotive, Consumer, Retail, Pharmaceuticals, Chemicals).

What Celonis can offer you:

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
• Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.

About Us: Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.