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For Companies At a Glance
- Tasks: Lead user engagement and measure IT experience for top UK organisations.
- Company: Join Celon, a growing company focused on enhancing service experiences.
- Benefits: Enjoy hybrid work options and potential contract extension.
- Why this job: Be part of a dynamic team making a real impact in user experience.
- Qualifications: No specific qualifications required; just bring your passion for user engagement.
- Other info: Immediate start available for a 6-month fixed-term contract.
The predicted salary is between 36000 - 60000 £ per year.
Celon is seeking a dynamic and user-focused Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend.
Working as an extension of our clients' teams, including some of the UK's largest organisations, this is a key role focused on engaging IT users, tracking and measuring their experience, delivering accurate, timely and informative insights.
Service Experience Lead - Hybrid employer: Celon Group Limited
Contact Detail:
Celon Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Experience Lead - Hybrid
✨Tip Number 1
Familiarise yourself with the latest trends in user experience and service design. This will not only help you understand the role better but also allow you to speak confidently about how you can enhance user engagement during interviews.
✨Tip Number 2
Network with professionals in the IT service management field. Attend relevant webinars or local meetups to connect with others who may have insights into the role or even know someone at Celon.
✨Tip Number 3
Prepare specific examples from your past experiences where you've successfully improved user satisfaction or engagement. Being able to share these stories will demonstrate your capability and fit for the Service Experience Lead position.
✨Tip Number 4
Research Celon's clients and their industries. Understanding their needs and challenges will enable you to tailor your discussions and show how you can add value to their teams as a Service Experience Lead.
We think you need these skills to ace Service Experience Lead - Hybrid
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Service Experience Lead position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight User Engagement Skills: Since the role focuses on engaging IT users, emphasise any previous experience you have in user engagement, customer service, or similar roles. Use specific examples to demonstrate your ability to track and measure user experiences.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about improving service experiences. Mention your understanding of the importance of timely and accurate information delivery in IT services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Experience Lead role.
How to prepare for a job interview at Celon Group Limited
✨Understand the User Experience
Make sure you have a solid grasp of what user experience means in the context of IT services. Be prepared to discuss how you would engage with users and track their experiences effectively.
✨Showcase Your Communication Skills
As a Service Experience Lead, communication is key. Be ready to demonstrate your ability to convey information clearly and engage with various stakeholders, including clients and users.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical situations related to user experience. Think about past experiences where you've successfully improved service delivery or user satisfaction.
✨Research Celon and Its Clients
Familiarise yourself with Celon and the types of organisations they work with. Understanding their client base will help you tailor your responses and show that you're genuinely interested in the role.
