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- Tasks: Engage with customers, turning enquiries into bookings and building lasting relationships.
- Company: Join Celnor Group, a leading environmental services provider with a people-first culture.
- Benefits: Enjoy 33 days of leave, wellness support, and opportunities for personal growth.
- Other info: Be part of a dynamic team with regular social events and career development opportunities.
- Why this job: Make a real impact by delivering outstanding customer experiences and driving business growth.
- Qualifications: Sales and customer service experience, strong communication skills, and a proactive attitude.
The predicted salary is between 25000 - 27000 £ per year.
SSG Training & Consultancy Ltd support businesses to improve health, safety, environmental, HR, and compliance performance through industry accredited training, including UKATA asbestos awareness, alongside advisory and consultancy services delivered via classroom, online, and virtual formats.
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.
As a Customer Service & Sales Advisor, you act as the main point of contact for customers, often delivering the first impression for new or infrequent clients. Your role involves turning enquiries into bookings, building strong relationships, and identifying opportunities to increase customer spend. Through clear communication and a proactive sales approach, you guide customers through the booking process, recommend suitable solutions, and secure appointments that support business growth. You take full ownership of each enquiry from initial contact to confirmed booking, ensuring every interaction is handled professionally.
What you will do:
- Handle inbound enquiries from new and existing customers, converting interest into bookings or meetings.
- Identify and act on opportunities to upsell or cross-sell services to maximise customer value.
- Build strong customer relationships to encourage repeat business and long-term loyalty.
- Confidently promote services, packages, and promotions in an engaging way.
- Manage bookings accurately and efficiently, ensuring all details are recorded correctly.
- Follow up with potential customers to secure bookings and improve conversion rates.
- Work towards individual and team targets for bookings, engagement, and revenue growth.
- Deliver an outstanding customer experience at every stage of the journey.
- Collaborate with colleagues and departments to ensure seamless service delivery.
- Handle complaints professionally, turning challenges into positive outcomes.
Who you are:
- Experience in sales and customer service.
- Confidence working with senior decision-makers and building trust quickly.
- Strong ability to self-manage a busy workload while staying focused.
- A proactive team player with energy, drive, and a positive attitude.
- Administrative experience with proficiency in MS Word, Excel, and Outlook.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to understand wider business impact and identify opportunities for growth and improvement.
Benefits:
- 33 days’ annual leave including bank holidays, with additional leave through long service awards and a holiday purchase scheme.
- Employee referral scheme and long-service recognition awards.
- Company sick pay and internal wellbeing support.
- Employee Assistance Programme for you and your immediate family.
- Free onsite parking and on site electric vehicle charging points (contribution applicable).
- Salary sacrifice options to support flexible benefits choices.
- Learning and development opportunities, including formal training, informal learning, and leadership development programmes.
- Regular team activities and social events.
- The opportunity to work for an organisation with strong values, high aspirations, and a people first culture.
Important information:
Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary. We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.
Sales and Customer Service Advisor in Plymouth employer: Celnor
Contact Detail:
Celnor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Advisor in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Celnor Group and its services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your sales and customer service experience. This will help you make a great first impression during interviews or networking events.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are still excited about the opportunity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Celnor Group.
We think you need these skills to ace Sales and Customer Service Advisor in Plymouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Sales and Customer Service Advisor role. Highlight your relevant experience in sales and customer service, and don’t forget to mention how you can contribute to our team’s success!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements and skills, and avoid long-winded sentences. We appreciate straightforward communication, just like you’ll be using with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Celnor Group!
How to prepare for a job interview at Celnor
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with Celnor Group's offerings in health, safety, and compliance. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully converted enquiries into bookings in the past. Highlight any upselling or cross-selling experiences to demonstrate your ability to maximise customer value, which is key for this role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value communication—an essential skill for a Customer Service & Sales Advisor.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might need to handle a customer enquiry or complaint. Practising these situations beforehand can help you feel more comfortable and showcase your problem-solving skills effectively.