At a Glance
- Tasks: Support customers and the sales team by maintaining records and following up on enquiries.
- Company: Join Calbarrie Compliance Services, a leader in electrical safety testing and compliance.
- Benefits: Earn £26,000 - £32,000 with bonuses, training, and career progression opportunities.
- Other info: Enjoy a dynamic workplace committed to diversity and inclusion.
- Why this job: Build relationships and provide excellent service in a supportive team environment.
- Qualifications: 2 years in customer service or sales, strong communication skills, and CRM experience.
The predicted salary is between 26000 - 32000 £ per year.
Customer Service Representative – Calbarrie Compliance Services
Contract: Permanent, Full-time
Location: Cheltenham (office based)
Hours: 8:30am to 5:00pm (1-hour lunch)
Salary: £26,000 - £28,000 per annum, OTE £30,000 - £32,000
About Us
Calbarrie Compliance Services Ltd provides electrical safety testing and compliance services across the UK, covering fixed installations, portable appliance testing, emergency lighting, thermal imaging and remedial works. Calbarrie works across facilities management, retail, commercial, education and local authority sectors, with a strong focus on repeat business and long-term client relationships.
About the Role
We are seeking a dedicated and proactive Customer Service Representative to join our team in Cheltenham. This is a customer-focused role supporting both customers and the wider sales team. You will be responsible for maintaining accurate customer records, following up quotations, handling enquiries and developing strong relationships with existing customers.
The role includes making professional calls to existing customers to follow up quotations, encourage repeat business and support customer retention. This is a soft sales position with no cold calling and would suit someone who enjoys building relationships and delivering excellent service.
Key Responsibilities
- Update and maintain customer records within the CRM system.
- Follow up outstanding quotations and customer enquiries.
- Make proactive calls to existing customers to encourage repeat business and maintain relationships.
- Assist with sales administration activities, including processing customer orders.
- Handle customer enquiries via telephone and email.
- Provide excellent customer service and resolve customer issues efficiently.
- Work closely with the sales team to maintain accurate customer information.
- Maintain a high level of organisation and attention to detail.
Skills, Knowledge, and Expertise
- Minimum 2 years' experience in a customer service, sales administration or similar office-based role.
- Confident and professional telephone manner.
- Strong communication and interpersonal skills.
- Comfortable making soft sales calls and following up quotations.
- Experience using CRM systems and Microsoft Office, particularly Excel.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Excellent problem-solving and time management skills.
What We're Looking For
We are looking for a customer-focused individual who enjoys building relationships and providing excellent service. The successful candidate will be organised, proactive and confident communicating with customers. You will take pride in maintaining accurate records, supporting team success and helping to generate repeat business through positive customer interactions.
Salary and Benefits
We offer a salary of £26,000 - £28,000 per annum, with On Target Earnings of £30,000 - £32,000. In addition, employees have access to:
- Bonus scheme linked to team performance
- Ongoing training and development opportunities
- Career progression opportunities within Calbarrie and the wider Celnor Group
- Supportive team environment
Calbarrie Compliance Services is an equal opportunities employer committed to diversity and inclusion in the workplace.
Customer Service Representative in Cheltenham employer: Celnor Group
Celnor Group is an exceptional employer, offering a supportive work culture that prioritises employee development and growth. As a Junior Legionella Risk Assessor in Sutton Coldfield, you will benefit from comprehensive training and hands-on experience in water hygiene, while enjoying the opportunity for nationwide and international travel. Join us to embark on a rewarding career path in a dynamic industry where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Celnor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Celnor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Celnor Group:Your cover letter is your chance to shine! Tell us why you want to work at Celnor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Celnor Group!
How to prepare for a job interview at Celnor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
