At a Glance
- Tasks: Engage with customers, turning enquiries into bookings and building lasting relationships.
- Company: Join a dynamic environmental services group focused on growth and sustainability.
- Benefits: Enjoy 33 days of annual leave, competitive pay, and opportunities for professional development.
- Other info: Be part of a supportive team that values your contributions and encourages growth.
- Why this job: Make a real impact by delivering exceptional customer experiences and driving business success.
- Qualifications: Experience in sales and customer service, with strong communication skills.
The predicted salary is between 25185 - 30000 £ per year.
SSG Training & Consultancy Ltd support businesses to improve health, safety, environmental, HR, and compliance performance through industry accredited training, including UKATA asbestos awareness, alongside advisory and consultancy services delivered via classroom, online, and virtual formats.
Part of the Celnor Group Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape.
With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.
While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.
Job details As a Customer Service & Sales Advisor, you act as the main point of contact for customers, often delivering the first impression for new or infrequent clients.
Your role involves turning enquiries into bookings, building strong relationships, and identifying opportunities to increase customer spend.
Through clear communication and a proactive sales approach, you guide customers through the booking process, recommend suitable solutions, and secure appointments that support business growth.
You take full ownership of each enquiry from initial contact to confirmed booking, ensuring every interaction is handled professionally.
What you will do Handle inbound enquiries from new and existing customers, converting interest into bookings or meetings.
Identify and act on opportunities to upsell or cross-sell services to maximise customer value.
Build strong customer relationships to encourage repeat business and long-term loyalty.
Confidently promote services, packages, and promotions in an engaging way.
Manage bookings accurately and efficiently, ensuring all details are recorded correctly.
Follow up with potential customers to secure bookings and improve conversion rates.
Work towards individual and team targets for bookings, engagement, and revenue growth.
Deliver an outstanding customer experience at every stage of the journey.
Collaborate with colleagues and departments to ensure seamless service delivery.
Handle complaints professionally, turning challenges into positive outcomes.
Who you are Experience in sales and customer service.
Confidence working with senior decision-makers and building trust quickly.
Strong ability to self-manage a busy workload while staying focused.
A proactive team player with energy, drive, and a positive attitude.
Administrative experience with proficiency in MS Word, Excel, and Outlook.
Excellent written and verbal communication skills with strong attention to detail.
Ability to understand wider business impact and identify opportunities for growth and improvement.
Benefits 33 days annual leave including
Sales and Customer Service Advisor in London employer: Celnor Group Ltd
At Arbtech, we pride ourselves on being an excellent employer, offering a vibrant work culture where professionalism, integrity, and teamwork are at the forefront. As part of the Celnor Group, our Senior Ecologists benefit from extensive training opportunities, flexible working arrangements, and a generous 40 days of paid leave, all while contributing to meaningful projects that protect our natural environment. Join us to make a tangible impact in a supportive environment that values your expertise and fosters your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Celnor Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Celnor Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales and Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Celnor Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Celnor Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Celnor Group Ltd!
How to prepare for a job interview at Celnor Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
