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- Tasks: Manage returns processing and liaise with customers for Samsung Electronics UK.
- Company: Join Samsung SDS, a global leader in IT services and digital logistics.
- Benefits: Enjoy 25 days annual leave, performance bonuses, and private medical insurance.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team driving digital transformation and logistics efficiency.
- Qualifications: GCSEs in English and Maths; further education in Logistics or Business is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Samsung SDS is a global IT services and digital logistics company headquartered in Seoul, South Korea. It was founded in 1985 as a subsidiary of the Samsung Group. The company provides enterprise IT services including cloud computing, artificial intelligence, cybersecurity, analytics, and automation. It supports digital transformation initiatives for businesses across various industries worldwide. In addition to IT services, it operates a global digital logistics business offering freight forwarding, supply chain management, and warehouse solutions.
About the Role:
- Execute Reverse Flow Logistic Return processing and administrative tasks for Samsung Electronics UK operations for UK and Ireland.
- Liaising with external and internal customers to ensure the Samsung Standard Return Policy is enforced and managed accordingly.
- Raising Return collections from Samsung Retail customers and following the Return through to being accepted or rejected at the warehouse.
- Liaising with Samsung Finance team to support with the return credits and debits.
- Raising Technical Return Collections for SEUK Retail Customers via Samsung System NERP.
- Following SEUK Return Policy and able to discuss requirements needed to support in raising Return collections.
- Organizing and liaising with LSP and Retailers for regular collections.
- Resolving return warehouse discrepancies with LSP and customers, with SEUK support if required.
- Customer account management to ensure the collections follow through to credit to support with financial debits.
- Regular contact with SEUK Finance team to resolve debit and credit queries.
- Resolving POD Queries for rejected delivery stock for Finance.
- Raising Commercial returns for failed deliveries and Logistic errors.
- Support function for Return lead time management.
Qualifications:
- Minimum secondary education (GCSEs or equivalent), including English and Mathematics.
- Further education (A-Level, NVQ Level 2/3, or equivalent) in Logistics, Supply Chain, Business Administration or a related field is desirable.
- Any certification or training in warehouse operations, inventory control, or returns processing is advantageous.
Required Skills:
- Good Communication skills for external Customer interaction and internal customers and LSP members.
- Good Organizational skills and high level of attention to detail.
- Administrator Roles.
- Customer Service Interactions.
- Excel and Outlook (MS Office experience).
- Microsoft Teams.
- SAP System experience (Desired).
Benefits:
- 25 days annual leave.
- Up to 15% discretionary performance-based bonus per annum (following successful completion of probation period).
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer).
- Permanent Health Insurance.
- Private Medical Insurance (starting from grade CL2-III).
- 4x Life Assurance.
- Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.
Returns Administrator, Chertsey (1 year Fix-Term contract) in Surrey employer: Cello Square by Samsung SDS Europe
Contact Detail:
Cello Square by Samsung SDS Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Administrator, Chertsey (1 year Fix-Term contract) in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Samsung or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching common questions related to returns processing and logistics. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your skills! If you have experience with Excel or SAP, be ready to discuss specific examples of how you've used these tools in past roles. It’s all about demonstrating your value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Returns Administrator, Chertsey (1 year Fix-Term contract) in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Returns Administrator role. Highlight any relevant experience in logistics, customer service, or administration that aligns with what we're looking for. We want to see how your skills match up with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Skills: Don’t forget to showcase your communication and organisational skills in your application. Mention any experience with Excel, Outlook, or SAP if you have it. We’re keen on seeing how you can handle the nitty-gritty of returns processing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Cello Square by Samsung SDS Europe
✨Know Your Stuff
Make sure you understand the role of a Returns Administrator and the key responsibilities involved. Familiarise yourself with Samsung's Return Policy and logistics processes, as this will show your genuine interest and preparedness.
✨Brush Up on Communication Skills
Since the role involves liaising with both internal and external customers, practice clear and concise communication. Think about examples from your past experiences where you've successfully resolved issues or managed customer interactions.
✨Get Organised
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This not only shows your interest but also helps you gather important information about the role and the team you'll be working with.
✨Showcase Your Attention to Detail
In your responses, highlight instances where your attention to detail made a difference in your previous roles. Whether it’s managing returns or resolving discrepancies, being able to provide specific examples will set you apart.