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- Tasks: Manage returns processing and liaise with customers for Samsung Electronics UK.
- Company: Join Samsung SDS, a global leader in IT services and digital logistics.
- Benefits: Enjoy 25 days annual leave, performance bonuses, and private medical insurance.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team driving digital transformation and customer satisfaction.
- Qualifications: GCSEs required; further education in Logistics or Business is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Samsung SDS is a global IT services and digital logistics company headquartered in Seoul, South Korea. It was founded in 1985 as a subsidiary of the Samsung Group. The company provides enterprise IT services including cloud computing, artificial intelligence, cybersecurity, analytics, and automation. It supports digital transformation initiatives for businesses across various industries worldwide. In addition to IT services, it operates a global digital logistics business offering freight forwarding, supply chain management, and warehouse solutions.
About the Role:
- Execute Reverse Flow Logistic Return processing and administrative tasks for Samsung Electronics UK operations for UK and Ireland.
- Liaising with external and internal customers to ensure the Samsung Standard Return Policy is enforced and managed accordingly.
- Raising Return collections from Samsung Retail customers and following the Return through to being accepted or rejected at the warehouse.
- Liaising with Samsung Finance team to support with the return credits and debits.
- Raising Technical Return Collections for SEUK Retail Customers via Samsung System NERP.
- Following SEUK Return Policy and able to discuss requirements needed to support in raising Return collections.
- Organizing and liaising with LSP and Retailers for regular collections.
- Resolving return warehouse discrepancies with LSP and customers, with SEUK support if required.
- Customer account management to ensure the collections follow through to credit to support with financial debits.
- Regular contact with SEUK Finance team to resolve debit and credit queries.
- Resolving POD Queries for rejected delivery stock for Finance.
- Raising Commercial returns for failed deliveries and Logistic errors.
- Support function for Return lead time management.
Qualifications:
- Minimum secondary education (GCSEs or equivalent), including English and Mathematics.
- Further education (A-Level, NVQ Level 2/3, or equivalent) in Logistics, Supply Chain, Business Administration or a related field is desirable.
- Any certification or training in warehouse operations, inventory control, or returns processing is advantageous.
Required Skills:
- Good Communication skills for external Customer interaction and internal customers and LSP members.
- Good Organizational skills and high level of attention to detail.
- Administrator Roles.
- Customer Service Interactions.
- Excel and Outlook (MS Office experience).
- Microsoft Teams.
- SAP System experience (Desired).
Benefits:
- 25 days annual leave.
- Up to 15% discretionary performance-based bonus per annum (following successful completion of probation period).
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer).
- Permanent Health Insurance.
- Private Medical Insurance (starting from grade CL2-III).
- 4x Life Assurance.
- Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.
Returns Administrator, Chertsey (1 year Fix-Term contract) employer: Cello Square by Samsung SDS Europe
Contact Detail:
Cello Square by Samsung SDS Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Administrator, Chertsey (1 year Fix-Term contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Samsung or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to returns processing and logistics. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Show off your skills! If you have experience with Excel or SAP, be ready to discuss specific examples of how you've used these tools in past roles. We want to see how you can bring value to the team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Samsung team.
We think you need these skills to ace Returns Administrator, Chertsey (1 year Fix-Term contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Returns Administrator role. Highlight any relevant experience in logistics, customer service, or administration that aligns with what Samsung SDS is looking for. We want to see how your skills fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your communication and organisational skills, as they’re key for this position.
Show Off Your Attention to Detail: In a role like this, attention to detail is crucial. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Cello Square by Samsung SDS Europe
✨Know Your Stuff
Make sure you understand the role of a Returns Administrator and the specific tasks involved, like reverse flow logistics and liaising with customers. Familiarise yourself with Samsung's return policies and any relevant systems like NERP or SAP, as this will show your commitment and readiness for the job.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with both internal teams and external customers, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, especially in resolving discrepancies or managing customer accounts.
✨Get Organised
Demonstrate your organisational skills by preparing a structured approach to handling returns. You might want to bring a sample workflow or checklist that outlines how you would manage the return process from start to finish, highlighting your attention to detail.
✨Ask Smart Questions
Prepare insightful questions about the role and the company. This could include inquiries about the tools they use for logistics management or how they measure success in the Returns team. It shows you're genuinely interested and have done your homework!