At a Glance
- Tasks: Lead the Network Operations team to ensure high-quality service and security management.
- Company: Join a leading connectivity infrastructure company with a focus on innovation.
- Benefits: Enjoy 28 days annual leave, generous pension, and enhanced parental leave.
- Other info: Hybrid working model with a supportive and inclusive culture.
- Why this job: Shape the future of connectivity while developing your leadership skills.
- Qualifications: Experience in network operations and strong leadership abilities required.
The predicted salary is between 60000 - 75000 £ per year.
The role involves taking ownership of a critical function in the business, delivering service and security management across the UK portfolio, including Tower Infrastructure, In-Building Solutions, and Small Cells. This position is central to operations, ensuring customers receive consistently high-quality, resilient service, supported by robust processes, strong supplier partnerships, and effective contractual oversight.
This is a hybrid position based at our offices in Reading or Manchester, with three days in the office and two days working from home. We welcome applications from everyone. If you require any adjustments during the recruitment process, please let us know—we’re here to support you.
Key Responsibilities- Accountable for defining and executing the strategy for managing Cellnex UK’s portfolio of services and infrastructure, ensuring alignment with business objectives and customer requirements.
- Define and operate a robust commercial and delivery framework, including contracts, suppliers, and internal resources, to deliver services across the full product and infrastructure estate in line with customer and site-provider agreements.
- Overall accountability for the effective and efficient operation of the Cellnex UK Network Operations Centre (NOC), ensuring high service availability, operational resilience, and continuous performance improvement.
- Ensure consistent delivery of services to contractual commitments, meeting or exceeding agreed SLAs and KPIs while operating within defined commercial, regulatory, and contractual parameters.
- Own the end-to-end management of field maintenance service partners supporting the In-Building and Small Cells portfolio, including sourcing and selection via RFQ processes, establishing performance metrics, monitoring service delivery, and leading continuous improvement programmes to enhance quality and efficiency.
- Step into a role that values your expertise and supports your career development.
- Be part of a collegiate team that supports a growth mindset.
- Amongst other benefits - 28 days annual leave plus bank holidays.
- 10% / 20% target annual bonus.
- Generous pension scheme 2:1 match.
- Enhanced Maternity, Paternity 26 weeks full basic pay for Maternity leave, followed by 13 weeks SMP – Enhanced leave is intended for all parents, whatever your family setup may be.
- Income protection.
Network Operations Team Lead in Reading employer: Cellnex Telecom
At Cellnex UK, we pride ourselves on being an exceptional employer that champions employee growth and a supportive work culture. Our hybrid working model allows for flexibility while our commitment to professional development ensures you can thrive in your role as Network Operations Team Lead. With generous benefits including a competitive pension scheme, enhanced parental leave, and a focus on work-life balance, you'll find a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Team Lead in Reading
✨Tip Number 1
Network with industry professionals! Attend events, join online forums, and connect with people on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their portfolio and think about how your experience aligns with their needs. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Practice common interview questions and scenarios related to network operations. We recommend doing mock interviews with friends or mentors to build confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in connectivity.
We think you need these skills to ace Network Operations Team Lead in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Network Ops Team Leader role. Highlight your leadership experience and any relevant projects you've managed, especially those related to service delivery and operational resilience.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully led teams or improved processes in previous roles, and don’t forget to express your enthusiasm for working with us at Cellnex UK!
Showcase Your Achievements:Quantify your achievements where possible! Whether it’s improving service levels or managing supplier relationships, numbers speak volumes. This will help us see the impact you can bring to our operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Cellnex Telecom
✨Know Your Stuff
Make sure you understand the key responsibilities of the Network Ops Team Leader role. Brush up on service and security management, especially in relation to Tower Infrastructure and Small Cells. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts but have practical knowledge too.
✨Showcase Leadership Skills
This role is all about leadership, so be prepared to share your experiences managing teams and driving performance improvements. Think of specific instances where you've successfully led a project or improved a process. Highlight how you foster collaboration and support a growth mindset within your team.
✨Understand Their Business
Research Cellnex UK and their portfolio of services. Familiarise yourself with their operational framework and any recent news or developments in the industry. This will help you tailor your answers and demonstrate genuine interest in the company and its objectives during the interview.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions. Ask about their approach to supplier partnerships or how they measure success in the Network Operations Centre. This shows that you're engaged and thinking critically about how you can contribute to their goals.
