At a Glance
- Tasks: Lead the design and delivery of innovative telecom solutions to drive growth.
- Company: Join Cellnex UK, a leader in wireless telecoms infrastructure.
- Benefits: Enjoy 28 days annual leave, hybrid working, and generous parental leave.
- Other info: We value diversity and encourage everyone to apply, even if you don't meet every requirement.
- Why this job: Shape the future of connectivity while developing your career in a supportive environment.
- Qualifications: Experience in programme management and leading large teams in telecoms.
The predicted salary is between 70000 - 90000 £ per year.
The role involves driving excellence in the design and delivery of In-Building and Build-to-Suit (BTS) solutions as a core enabler of Cellnex UK’s growth strategy. You will own the development and execution of these capabilities in high growth markets, focusing on maturing and scaling our emerging BTS offering. This role manages the design and delivery of Cellnex UK’s In-Building and BTS solutions, taking end-to-end accountability for delivering complex programmes to time, cost, and quality, while leading an experienced team with significant supply chain responsibility for deployment spend.
As a key member of the Operations leadership team, you will shape strategy and commercial outcomes to deliver our BTS capability to best-in-class standards. You will work closely with customers and partners on high-profile projects, driving continuous improvement across design, delivery, and efficiency. This is a hybrid position based at our offices in Leamington Spa, Reading, or Manchester, with three days in the office and two days working from home.
Key Responsibilities:
- Lead, manage and deliver to time, cost and quality, the design and deployment of In-Building solutions and associated supply chain.
- Work as part of the In-Building leadership team to grow the business, playing a part in strategy management of the In-Building business.
- Own, manage and deliver to time, cost and quality the BTS CAPEX programmes in line with budget expectations.
- Maintain, improve and grow Cellnex UK design capabilities to meet the needs of the Strategic plan.
We Offer:
- 28 days annual leave plus bank holidays
- 10% / 20% target annual bonus
- Generous pension scheme 2:1 match
- Enhanced Maternity, Paternity & Adoption leave offering; 26 weeks full basic pay for Maternity leave, followed by 13 weeks SMP
- Income protection & Life assurance
- Hybrid working model (3 days in the office, 2 days remote)
Experience:
- In-depth programme management experience at a similar level; ideally within telecoms.
- Demonstrable experience of managing large teams, delivering complex long-term programmes.
- Exceptional influencing skills across a range of people and levels.
You’ll enjoy this role if you are a commercially minded individual who thrives on scaling complex programmes, building high-performing teams, and turning emerging capabilities into best-in-class operations.
Equity, Diversity & Inclusion:
Cellnex Telecom is a leader in communication, technology, and innovation. We want everyone to feel valued by creating a culture of inclusion and belonging, empowering all our people to be authentic and share their ideas and experiences to ensure we have diversity of perspective.
Who Are We?
Cellnex is Europe’s and the UK’s largest and fastest-growing independent owner and neutral operator of wireless telecoms infrastructure, integral to the successful rollout of 5G. Our networks and solutions are built to be fit for now and the future, helping to connect everyone, everywhere, reducing digital inequality and supporting socio-economic growth.
Please note that agency support is not required for this role, and unsolicited candidate submissions will not be considered.
Head of Customer Solutions in Manchester employer: Cellnex Telecom
Cellnex UK is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture that fosters collaboration and innovation. With a hybrid working model, generous benefits including enhanced parental leave, and a commitment to equity, diversity, and inclusion, employees are empowered to thrive in their roles while contributing to the future of connectivity. Join us in shaping a sustainable and connected future from our welcoming offices in Leamington Spa, Reading, or Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Solutions in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their projects and values, especially around In-Building and Build-to-Suit solutions. This will help you tailor your responses and show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Customer Solutions. Highlight your programme management skills and how you've successfully led teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Cellnex UK and contributing to our growth strategy.
We think you need these skills to ace Head of Customer Solutions in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in programme management and team leadership. We want to see how your skills align with our focus on In-Building and Build-to-Suit solutions.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve delivered complex programmes on time and within budget. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:We value diversity and authenticity, so let your personality shine through in your application. Share your unique experiences and perspectives that make you a great fit for our team.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application is seen by the right people and helps us keep track of all candidates efficiently.
How to prepare for a job interview at Cellnex Telecom
✨Know Your Stuff
Make sure you understand the ins and outs of In-Building and Build-to-Suit solutions. Brush up on Cellnex UK's growth strategy and how your role as Head of Customer Solutions fits into that. Being able to discuss specific projects or strategies will show you're genuinely interested and knowledgeable.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in delivering complex programmes. Highlight your experience in managing supply chains and achieving results within time, cost, and quality parameters. This will demonstrate your capability to lead an experienced team effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific challenges related to programme management or customer solutions. Think about potential scenarios you might face in this role and prepare your responses. This will help you showcase your problem-solving skills and strategic thinking.
✨Emphasise Continuous Improvement
Cellnex UK values innovation and efficiency, so be prepared to discuss how you've driven continuous improvement in previous roles. Share specific examples of how you've enhanced design capabilities or streamlined processes, as this aligns perfectly with the company's goals.
