At a Glance
- Tasks: Lead the design and delivery of innovative In-Building and Build-to-Suit solutions.
- Company: Join Cellnex UK, a dynamic company driving growth in telecom solutions.
- Benefits: Enjoy 28 days annual leave, generous pension, and enhanced parental leave.
- Other info: Hybrid work model with a supportive culture that values diversity.
- Why this job: Shape strategy and make a real impact in a fast-growing industry.
- Qualifications: Experience in managing large teams and delivering complex programmes.
The predicted salary is between 80000 - 100000 £ per year.
The role involves driving excellence in the design and delivery of In-Building and Build-to-Suit (BTS) solutions as a core enabler of Cellnex UK’s growth strategy. You will own the development and execution of these capabilities in high growth markets, focusing on maturing and scaling our emerging BTS offering. This role manages the design and delivery of Cellnex UK’s In-Building and BTS solutions, taking end-to-end accountability for delivering complex programmes to time, cost, and quality, while leading an experienced team with significant supply chain responsibility for deployment spend.
As a key member of the Operations leadership team, you will shape strategy and commercial outcomes to deliver our BTS capability to best-in-class standards. You will work closely with customers and partners on high-profile projects, driving continuous improvement across design, delivery, and efficiency. This is a hybrid position based at our welcoming offices in Leamington Spa, Reading, or Manchester, with three days in the office and two days working from home. We welcome applications from everyone and are here to support you if you require any adjustments during the recruitment process.
Key Responsibilities:
- Lead, manage and deliver to time, cost, and quality, the design and deployment of In-Building solutions and associated supply chain.
- Work as part of the In-Building leadership team to grow the business, contributing to strategy management of the In-Building business.
- Own, manage and deliver to time, cost, and quality the BTS CAPEX programmes in line with budget expectations.
- Maintain, improve and grow Cellnex UK design capabilities to meet the needs of the Strategic plan.
We Offer:
- 28 days annual leave plus bank holidays.
- 10% / 20% target annual bonus.
- Generous pension scheme with 2:1 match.
- Enhanced Maternity and Paternity leave (26 weeks full basic pay for Maternity leave, followed by 13 weeks SMP).
- Income protection ideally within telecoms.
Demonstrable experience of managing large teams and delivering complex long-term programmes is essential, along with exceptional influencing skills across a range of people and levels. Don’t worry if you don’t meet every requirement; we’re building a workplace where everyone can thrive. If this role excites you, we encourage you to apply, even if your experience doesn’t tick every box.
You’ll enjoy this role if you are a commercially minded individual who thrives on scaling complex programmes, building high-performing teams, and turning emerging capabilities into best-in-class operations.
Head of Customer Solutions employer: Cellnex Telecom
Cellnex UK is an exceptional employer that prioritises employee growth and development within a supportive and collaborative work culture. With a hybrid working model based in vibrant locations like Leamington Spa, Reading, or Manchester, employees benefit from generous leave policies, a robust pension scheme, and a commitment to equity and diversity, making it an ideal place for those looking to make a meaningful impact in the telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Solutions
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their In-Building and Build-to-Suit solutions, and think about how your experience aligns with their growth strategy. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive excellence in design and delivery. Highlight your experience managing complex programmes and leading teams, and don’t forget to showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are excited about shaping the future of Cellnex UK.
We think you need these skills to ace Head of Customer Solutions
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with In-Building and Build-to-Suit solutions. We want to see how your skills align with our growth strategy, so don’t hold back on showcasing relevant projects!
Showcase Your Leadership Skills:As a Head of Customer Solutions, you'll be leading teams and managing complex programmes. Use your application to demonstrate your leadership style and any successful projects you've managed. We love to see examples of how you've influenced others and driven results.
Be Authentic:We’re all about building a workplace where everyone can thrive, so let your personality shine through in your application. Share your passion for the telecoms industry and what excites you about this role at Cellnex UK. We want to get to know the real you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes it easier for us to keep track of your application throughout the process.
How to prepare for a job interview at Cellnex Telecom
✨Know Your Stuff
Make sure you understand the ins and outs of In-Building and Build-to-Suit solutions. Brush up on Cellnex UK's growth strategy and how your experience aligns with their goals. Being able to discuss specific projects you've led will show you're the right fit for driving excellence.
✨Showcase Your Leadership Skills
As a Head of Customer Solutions, you'll be leading a team. Prepare examples of how you've successfully managed large teams and delivered complex programmes in the past. Highlight your influencing skills and how you've driven continuous improvement in previous roles.
✨Be Ready to Discuss Strategy
This role is all about shaping strategy and commercial outcomes. Think about how you've contributed to strategic planning in your previous positions. Be prepared to share your thoughts on how to grow the In-Building business and improve design capabilities.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about Cellnex UK's future plans, their approach to scaling BTS offerings, and how they support team development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
