Quality & Compliance Officer
To provide audit and associated support on all Quality & Compliance matters across the UK Forensics Business Line at the direction of and reporting to the Quality and Compliance Managers.
This will include holding responsibility for key elements of the Quality and Compliance (Quality) Management Systems and associated process ensuring proportionate yet robust maintenance of the management system to include relevant evaluation activities to maintain accreditation/certification to the identified and required standards.
Location
Various – UK based. Hybrid role with attendance on-site at least 2 days per week. Travel to other UK Forensics Business Line sites at least 3 times per month with occasional overnight stays.
Reporting Structure
Reporting to the Quality & Compliance Managers
No direct staff reports
Essential Functions
- To input, maintain and collate all relevant data to support Quality & Compliance functionality.
- To assess, review, plan and undertake in conjunction with the Quality & Compliance Managers implementation of new processes and standards.
- To actively progress and maintain the annual audit schedule and associated four-year plan.
- To undertake as required internal and second party audits to maintain and improve accreditation/certification to identified standards including but not exclusive to ISO 17020, 17025 and Forensic Science Regulators Codes of Practice.
- To host, organise and support all external accreditation/certification body audits undertaking duties as required.
- To support the Science Leads on all aspects of technical audits.
- To verify and report on actions identified as a result of audits and investigations
- To actively manage as identified/required the Proficiency test (PT) process ensuring all opportunities are identified, evaluated and progressed as required.
- To develop Quality Assurance trials where identified as required.
- To advise, organise and support on validation activities.
- To assist in maintaining validation library to support Quality Standards and the FSR Code of Practice.
- To co-ordinate as requested the EFS licence register ensuring compliance at all times.
- To undertake Quality & Compliance Quality incident investigations
- To ensure all Quality & Compliance related activities owned and undertaken are co-ordinated, controlled, reported, scheduled, timetabled and assigned.
- To undertake all administrative duties and general functions of the Quality & Compliance team as required, including management of all functionalities within the Quality and Compliance (Quality) Management Systems.
- To develop and deliver Quality & Compliance training and communication programmes as required.
- If requested assist in the administration and co-ordination of the Body Fluid donation process.
- To support Health and Safety activities as required.
- Provide Quality & Compliance support to the broader Eurofins Group scope as required.
- To communicate, escalate and inform all relevant parties of improvement opportunities.
- Undertake any other identified duties as required.
- Proactively work as part of the Quality & Compliance functionality.
- Make informed decisions as an outcome of audit plus overall Quality & Compliance activities.
- Ensure Quality & Compliance processes are followed.
- Uphold good customer relationships.
- Advocate best practice and compliance.
Knowledge, Skills and Experience
Experience
- Previous experience of working in a regulated environment is essential
- It is essential the post holder demonstrates competence and aptitude in being able to handle complex and varied workloads including ability to prioritise.
- It is essential the post holder has experience of conducting audits ideally within a 17025 capacity.
- The post holder must hold a valid UK driving licence and be willing to travel as and when required.
Technical Skills
- IT literate with a particular strength in MS Office
- It is desirable the post holder is trained in root cause analysis e.g. 8D techniques or has demonstrable investigative experience.
- It is desirable for the post holder to be trained and competent in FMEA and Value Stream Mapping techniques
Non-Technical Skills
- Well organised
- High level of attention to detail
- Customer focused outlook
- High level interpersonal skills and the ability to effectively communicate
- Adaptable and open to new concepts and approaches
- Positive attitude
- Demonstrate integrity
- Flexible approach
- Problem solver
- Self-starter
Physical Demands
- Sitting at a desk
- Using a computer
Working Conditions
- Office/desk based
- Travel to other sites as needed.
Please note that we reserve the right to close any adverts once we have received a sufficient number of applications.
Quality & Compliance Officer employer: Cellmark
As a Casework Support Administrator, you will thrive in a dynamic laboratory and office environment that prioritises excellent customer service and teamwork. Our company fosters a culture of continuous improvement, offering robust opportunities for professional growth and development while ensuring a supportive atmosphere where your contributions are valued. Located in a vibrant area, we provide a unique chance to engage with cutting-edge scientific work and collaborate with dedicated professionals committed to maintaining the highest quality standards.
