Full time Abingdon
Summary of Job
To supervise a team of Casework Support Officers to provide submissions and administrative support to the Toxicology team.
Reporting Structure
Reporting to the Operations Lead – Casework Support
Direct staff reports – Casework Support Officers (CSOs)
Essential Functions
- Lead and supervise a team of CSOs by scheduling workflows, prioritising throughput and maintaining efficiency, integrity and quality.
- Monitor performance of team members and provide timely and constructive feedback where required.
- Mentor and manage the progression of direct reports, set yearly SMART objectives and complete quarterly performance appraisals.
- Assist with the recruitment of CSOs. Oversee organise training and development programs, mentor staff in CSO duties and be accountable for the work undertaken.
- Be accountable for the work undertaking by the team and ensure that all work is completed professionally, correctly, and in a timely manner.
- Responsible for ensuring that all procedures are accurately documented, and Standard Operating Procedures (SOPs) are up to date. Also ensure that competencies are maintained as required.
- Deal with raising administrative CAPAs and assign corrective actions in a timely manner.
- Present relevant operational information to the team and Managers when required.
- To have or gain the knowledge and skills to effectively oversee all roles and duties within the CSO team.
- Aid the Toxicology team through continuous process improvement activities to improve TATs, quality and efficiency.
- Liaise with and foster close working relations with other Forensic teams at Abingdon and Chorley.
Job Requirements
Education
- Basic secondary education GCSE or A levels
Experience
- Previous customer based administrative experience essential
- Team Leader/Supervisory experience an advantage
- Experience of process improvement processes an advantage
Technical Skills
- Computer, keyboard and office skills
- Experience of word processing, spreadsheet and database packages – Word and Excel
Non-Technical Skills
- Customer interface skills including the ability to translate customer needs into operational activities
- Excellent communication skills, the ability to work with and motivate a team
- Excellent organisational skills and the ability to keep detailed, accurate records
- Ability to inspire and lead more junior team members through working to high personal standards and demonstrating exemplary behaviour and attitudes
- Excellent attending to detail and accurate record keeping
Physical Demands
- VDU usage
- Some lifting and reaching, and may occasionally be required to move substantial archive boxes
Working Conditions
- The position will be predominantly desk/PC based i.e. a computer workstation in an office environment
- Flexibility in hours may be required to deal with urgent business demands
Please note that we reserve the right to close any adverts once we have received a sufficient number of applications.
Department
Forensic Toxicology
Contract type
Permanent
Hours
37.5
Competitive
Closing date for applications
4th October, 2026
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Team Leader Case Administration, Toxicology in Abingdon employer: Cellmark Forensic Services
As a Toxicology Laboratory Analyst, you will join a dynamic team dedicated to high-quality forensic analysis in a supportive and collaborative environment. Our commitment to employee growth is reflected in our structured training programmes and the potential for contract extension or permanent placement, ensuring that your career can flourish within our innovative laboratory setting. Located in a state-of-the-art facility, we prioritise safety and quality, offering a workplace where meticulous attention to detail is valued and rewarded.
Contact Details:
Cellmark Forensic Services Recruitment Team
