At a Glance
- Tasks: Support the Retail Supervisor and ensure smooth shop operations while providing top-notch customer service.
- Company: Join a luxury retail brand known for its exceptional quality and service.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Enjoy a vibrant workplace with opportunities to showcase your creativity in visual merchandising.
- Why this job: Be part of a dynamic team and enhance your skills in a luxury retail environment.
- Qualifications: Strong organisational skills, retail experience, and excellent communication abilities.
The predicted salary is between 22000 - 28000 £ per year.
To directly support the Retail Supervisor, working closely with them to assist in the smooth running of the shop, co‑ordinating and processing stock replenishment in-house and on external stock lines. Providing excellent customer service, assisting all customers with sales enquiries within the shop and via telephone and email. Creating and maintaining a high level of presentation within the shop and cabinets, refreshing the displays as required, rotating stock and assisting in changing the displays on a seasonal basis.
Qualifications
- Excellent organisational skills and adept at multi-tasking
- Excellent literacy and numeracy skills
- Excellent interpersonal skills
- Retail experience within the luxury sector
- High level of attention to detail
- Previous experience with Pursuit EPOS or similar would be advantageous
Required Duties
- Be part of the start of day and end of day procedures, maintaining the shop presentation to a high standard
- Dealing with telephone and email enquiries in a highly professional manner
- Use Pursuit EPOS to process sales and input stock
- Post in and out
- Stock replenishment and acquisition
- Stock monitoring and re‑orders as required
- Dress in accordance with the Cellini dress code
- Be able to greet customers at the door if needed
- To be prepared to work from both premises when required
- Understand health and safety
Sales and Retail Administrator in Cambridge employer: Cellini (Pearls) Ltd
As a Sales and Retail Administrator at our luxury retail establishment, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. We offer competitive benefits, a collaborative work culture, and the opportunity to engage with high-end clientele, all while working in a beautifully presented shop that values attention to detail and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Retail Administrator in Cambridge
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cellini (Pearls) Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cellini (Pearls) Ltd!
We think you need these skills to ace Sales and Retail Administrator in Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cellini (Pearls) Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cellini (Pearls) Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cellini (Pearls) Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cellini (Pearls) Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
