At a Glance
- Tasks: Manage customer interactions, resolve inquiries, and ensure smooth service operations.
- Company: Family-owned transport company experiencing exciting growth.
- Benefits: Full-time role with opportunities for professional development and a supportive team.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 24000 - 30000 £ per year.
Celkom is a family owned and run transport company going through a period of growth requiring an experienced customer service person to join our team.
Role Description
This is a full-time, on-site role for a Customer Service Administrator, based in York. The Customer Service Administrator will oversee daily customer interactions, handle inquiries, resolve issues, and see all tasks through to resolution. The role includes providing timely support, maintaining effective communication with clients, managing customer expectations and completing tasks in line with internal and external SLAs. The selected candidate will collaborate with team members to uphold the company’s service standards and ensure seamless service operations. Ideal role for someone who can balance multiple tasks at any given time in an environment which can be high pressure.
Qualifications
- Proven skills in Customer Support, and Customer Service
- A track record of improving processes and attention to details in an admin role.
- Strong Communication skills both written and verbal.
- Ability to work in a dynamic on-site environment with a degree of flexibility.
- Proficiency with administrative tools and systems such as databases and online portals.
- Prior experience in the transportation or logistics industry is advantageous.
Customer Service Administrator employer: CELKOM LIMITED
Celkom is an exceptional employer that values its employees as part of the family, fostering a supportive and collaborative work culture in the heart of York. With a focus on growth, we offer ample opportunities for professional development and career advancement, ensuring that our team members thrive in a dynamic environment. Join us to be part of a company that prioritises employee well-being and encourages a strong sense of community while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CELKOM LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CELKOM LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CELKOM LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at CELKOM LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CELKOM LIMITED!
How to prepare for a job interview at CELKOM LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
