Retail Performance & Operations Manager - North Europe in London

Position Overview

Permanent Contract / Based in London.

Your Work Environment

The Retail Operations Manager – North Europe supports the day‑to‑day operations and drives operational excellence across the regional retail network. Reporting to the Retail Manager, this role plays a key part in ensuring the consistency of operational standards, the optimisation of in‑store processes, and the protection of product assets. Acting as a business partner to Store Managers, the Retail Operations Manager identifies opportunities to improve efficiency, enhance stock management, and elevate client experience through strong operational foundations. With a strong presence in stores, this role contributes directly to the performance of the network by supporting teams, deploying best practices, and coordinating operational projects across the region.

Job Responsibilities

• Operational Excellence & Process Optimization
• Ensure impeccable stock management in all stores.
• Plan and conduct all stores inventories to ensure exceptional stock accuracy.
• Uphold BOH operations integrity; optimise stock management and space usage in collaboration with EME Operations and performance team.
• Foster an omni‑channel approach to performance and organisation in stores, supporting initiatives for increased retail efficiency.
• Take a proactive role in regional projects and execute business initiatives.
• Oversee all stores opening or closing in your market.
• Train store teams on store operations and stock management practices.
• Oversee maintenance of store facilities ensuring they meet brand standards and liaise with subcontractors/vendors for upkeep.
• Retail Performance & Business Partnership
• Act as a strategic business partner to the retail management team (Store Managers, Retail Managers) to drive performance across the network.
• Support in cross‑functional initiatives to enhance retail effectiveness, including cross‑selling strategies, local client focus, and clienteling support.
• Oversee and ensure follow‑up in action plans on internal control & compliance audits, ensuring alignment with internal policies, LVMH standards, and external regulations.
• Ensure an optimised match to traffic and team planning in stores to cover all business peaks and needs.
• Support the Retail Director in monitoring operational costs and identifying optimisation opportunities across the region.
• Retail Support
• Manage and maintain the inventory, ordering, and accessibility of all non‑merchandise products (including packaging, staff uniforms, store tools, stationery) in your market while ensuring compliance with maison's standards.
• Ensure proper budgeting, oversight, and reporting of non‑merchandise items in collaboration with the local finance team to ensure effective implementation across boutiques.
• Act as an ambassador for staff look and grooming, manage annual uniform allocations, ensure proper distribution per staff member, adjust inventory as needed, and work with local trainers to empower store managers to create diverse and on‑brand staff silhouettes daily.
• Collaborate closely with retail managers to guarantee high performance and cultivate premier customer experience.
• Being the ambassador of your stores.
• Cross‑functional Collaboration
• Work closely with EME Operations & Performance, Retail, Supply Chain, CRM, and Finance teams to ensure alignment.

Profile & Experience:

• Bachelor's or master's degree required.
• Minimum 5 years of experience in Retail Operations preferably within a fashion/luxury environment with responsibilities at a country / regional level.
• Strong strategic vision for defining roadmaps and managing priorities.
• Proven ability to lead, coach, and develop teams effectively.
• Highly organised, reliable, precise, punctual individual who is goal‑oriented with keen attention to detail.
• A mindset oriented towards omnichannel retailing, coupled with excellent analytical and organisational skills.
• Excellent interpersonal and communication abilities; proactive in solving problems and client focused.
• Capable of multi‑tasking and working well under pressure to meet tight deadlines.

Workplace: market HQ & at least 50% of the time must be spent in stores.

Languages: Fluent English required, proficiency in French is advantageous.

Equity, Diversity and Inclusion

As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive. We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalised accommodation if necessary. At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.