Client Advisor - CELINE - Harrods in London

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

YOUR WORK ENVIRONMENT

As a Client Advisor at CELINE, you will report to the Team Manager and play a key role in driving sales and delivering an exceptional client experience. Your passion for our collections and commitment to excellence will enable you to build meaningful connections with clients, embodying the sophistication and timelessness of the Maison. Collaborating with your team, you will contribute to upholding CELINE's prestigious brand image in every interaction.

Job responsibilities

• Business Development
  • Contribute to the store's business success by achieving and exceeding sales targets, demonstrating a strong commercial mindset, and deep product knowledge.
  • Proactively engage with clients to understand their needs, offering tailored recommendations and complementary products that enhance their experience with CELINE.
  • Utilize cross-selling techniques to maximize sales opportunities and introduce clients to the full range of CELINE's offerings.
• Team and People
  • Foster a positive team spirit by collaborating closely with your colleagues, supporting each other in achieving both individual and collective goals.
  • Contribute to a harmonious work environment where every team member feels valued and motivated to deliver their best.
• Client Development
  • Deliver an exceptional client experience by welcoming, advising, and providing unparalleled service to each client, ensuring their journey with CELINE is memorable.
  • Build and nurture lasting relationships with clients through personalized clienteling, cultivating loyalty and long-term connections.
  • Leverage cross-selling strategies to deepen client engagement and drive repeat purchases.
• Operations Excellence
  • Uphold CELINE's standards of compliance by adhering to internal procedures and guidelines, ensuring smooth and efficient store operations.
  • Be actively part of the operational life of the store: Visual merchandising, restocking, transfers, after-sales service, inventory management.
• Image & Brand
  • Serve as a CELINE ambassador, embodying the Maison's values and excellence in every client interaction.
  • Share the rich history and stories behind our products, captivating clients with engaging storytelling that deepens their connection to the brand.
  • Maintain the highest standards of visual merchandising and personal presentation, contributing to the elegant and sophisticated image of CELINE.

Profile

• KEY FOR SUCCESS
  • You bring at least 1 year of professional experience in sales, within the fashion or luxury industry.
  • Passion for luxury fashion and a deep understanding of CELINE's products, heritage, and brand identity.
  • Client-centric mindset with a focus on delivering exceptional experiences and building lasting relationships.
  • A passion for challenges and a collective drive to achieve set objectives.
  • Initiative, a sense of service, natural curiosity, open-mindedness, optimism, and empathy are crucial for success at CELINE.
  • Adaptability and flexibility to meet the demands of a dynamic retail environment.
  • Strong ethical compass and commitment to compliance and corporate social responsibility.
• Languages
  • French and English, proficiency of other language(s) will be an advantage.

OTHER INFORMATION

OUR COMMITMENT

As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive. We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary. If you require specific assistance during the recruitment process, please do not hesitate to let us know. At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.