At a Glance
- Tasks: Lead client initiatives and events to enhance CELINE's clienteling performance in SEA.
- Company: Join a luxury brand known for its innovative approach and commitment to client engagement.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a passionate team that values creativity and collaboration.
- Why this job: Make a real impact on client relationships and drive success in a prestigious luxury market.
- Qualifications: 5-7 years in client development, preferably in luxury, with strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to Clienteling & Loyalty Lead for SEAO, this position is in charge of implementation of client initiatives, events as well as improving the overall clienteling performance of CELINE for Singapore, Malaysia and Philippines markets. He/She will focus on driving recruitment, retention and client engagement locally, while spreading the Client culture with retail store teams.
YOUR IMPACT
- Implement regional clienteling programs locally, in coordination with store teams
- Manage communication to stores on latest clienteling initiatives, global/regional directives and campaigns
- Engage with priority clients across key moments as well as day to day business as usual moments
- Identify specific local needs and define specific client programs to recruit, convert and retain clients in order to drive local store performance
- Drive clienteling culture within retail teams and put the client top of mind for everyone
- Set-up actions plans, in coordination with the regional and local teams to improve local performance (in partnership with the training, the operations, the local general management)
Operations
- Manage end-to-end planning for (pre)-event activities, gifting and prepare campaign decks
- Ensure timely administration & execution of tasks, deliverables & payments
- Track performance of each initiative and make recommendations for next programs in collaboration with regional team
- Manage and monitor budget consumption as well as the return on investment
KEYS FOR SUCCESS
- Degree or higher qualification
- 5 to 7 years of experience, with a strong background in client development within the luxury sector
- Experience in store, client & event management is highly advantageous
- Self-starter and possess strong time management and organization skills
- Strong problem-solving skills and ability to adapt quickly
- Highly rigorous, precise and has an eye for detail
- Good analytical skills for the monitoring / tracking of the clienteling initiatives
- Excellent communication skills with the ability to engage across levels
COMPETENCES
- A passion for CELINE and the collections
- Proactive, fast & efficient individual with attention to details
- Team player with positive work attitude (committed, dedicated & supportive)
- Excellent Microsoft Excel / Office and computer literacy
- Good analytical & operational ability with proven problem-solving skills
- Excellent communicator & conscientious working style
Clienteling & Loyalty Assistant Manager, SEA in London employer: CELINE DISTRIBUTION SINGAPORE PTE. LTD.
CELINE is an exceptional employer that fosters a vibrant and inclusive work culture, particularly for the Clienteling & Loyalty Assistant Manager role in the dynamic markets of Singapore, Malaysia, and the Philippines. With a strong emphasis on employee growth and development, CELINE offers unique opportunities to engage with clients and drive impactful initiatives while being part of a passionate team dedicated to excellence in the luxury sector. The company's commitment to innovation and client-centric strategies ensures that employees are not only valued but also empowered to make a meaningful difference in their roles.
Contact Details:
CELINE DISTRIBUTION SINGAPORE PTE. LTD. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clienteling & Loyalty Assistant Manager, SEA in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury sector, especially those who work at CELINE or similar brands. Attend industry events and engage on platforms like LinkedIn to make connections that could lead to job opportunities.
✨Tip Number 2
Show your passion for clienteling! When you get the chance to chat with potential employers, share your ideas on how to enhance client engagement and retention. This will demonstrate your commitment to the role and the brand.
✨Tip Number 3
Prepare for interviews by researching CELINE’s recent initiatives and campaigns. Be ready to discuss how you can contribute to their client culture and improve performance in the SEA markets. Tailor your responses to reflect their values and goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are familiar with the process.
We think you need these skills to ace Clienteling & Loyalty Assistant Manager, SEA in London
Some tips for your application 🫡
Show Your Passion for CELINE:When writing your application, let your love for CELINE shine through! Share why you’re excited about the brand and how you connect with its values. This will help us see your genuine interest in the role.
Tailor Your Experience:Make sure to highlight your relevant experience in client development and event management. We want to see how your background aligns with the responsibilities of the Clienteling & Loyalty Assistant Manager position, so be specific!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CELINE DISTRIBUTION SINGAPORE PTE. LTD.
✨Know Your Clienteling Inside Out
Make sure you understand the clienteling programs and initiatives that CELINE has implemented. Research their approach to client engagement and retention, and be ready to discuss how you can contribute to enhancing these strategies in Singapore, Malaysia, and the Philippines.
✨Showcase Your Event Management Skills
Since this role involves planning events and managing campaigns, prepare examples from your past experiences where you've successfully executed similar initiatives. Highlight your organisational skills and how you tracked performance to improve future events.
✨Demonstrate Your Analytical Prowess
Be prepared to discuss how you’ve used data to drive decisions in previous roles. Bring examples of how you monitored client engagement metrics and made recommendations based on your findings. This will show your ability to adapt and improve clienteling performance.
✨Engage with Enthusiasm
Express your passion for CELINE and its collections during the interview. Show that you’re not just looking for a job, but that you genuinely care about the brand and its clients. This enthusiasm can set you apart from other candidates.
