At a Glance
- Tasks: Be the go-to person for clients and engineers, ensuring smooth service delivery.
- Company: Join Celestra, a dynamic IT services company working with top brands.
- Benefits: Earn up to £28,000, enjoy a company bonus, and career development opportunities.
- Other info: Flexible shifts with remote weekend work and great career growth potential.
- Why this job: Make a real impact by delivering exceptional customer support in a fast-paced environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 25200 - 30800 £ per year.
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
- Support Centre Analyst
Milton Keynes - Company Bonus | Career Development
- Celestra Limited
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries.
We build on the essential ingredients required to build strong, long-term partnerships.
We become an extension of our Clients teams as we work together to help them achieve digital visions.
With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
About the Role
You'll be the main point of contact for clients, engineers, and end-users, ensuring maintenance and service requests are handled promptly and within SLA.
Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery.
Our core hours are Monday to Friday, 8:30am5:30pm.
The Support Centre operates 7 days a week with shifts between 6:00am9:00pm.
Weekend shifts (typically 1 in 4) are remote, with two weekdays off in return.
Occasional overtime may be required.
What Youll Do
- Customer Service: You'll deliver high-quality support, responding promptly to queries and escalating issues when needed.
- Service Request Management: Log, track, and update all service jobs, ensuring accurate documentation and timely closure in line with SLAs.
- Engineer Scheduling: Assign engineers based on skills, location, and availability; review and process their reports and paperwork. xgikmsk
- Job Completion: Ensure all jobs are completed, closed, and invoiced accurately and on time.
- Coordination: Work closely with Logistics and Warehouse to ensure timely stock delivery for ins Please click on the apply button to read the full job description
Support Centre Analyst employer: Celestra
Celestra Limited is an excellent employer, offering a vibrant work culture that fosters collaboration and innovation within the finance team. With a focus on employee growth, we provide opportunities for professional development and a supportive environment where your contributions are valued. Located in Milton Keynes, our dynamic company not only delivers exceptional IT services but also prioritises work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Centre Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Celestra. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Celestra before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Centre Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Celestra:Your cover letter is your chance to shine! Tell us why you want to work at Celestra specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Celestra!
How to prepare for a job interview at Celestra
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
