Account Manager Bletchley, Milton Keynes Monday to Friday | 8:30am 5:30pm | About Celestra Celestra is a dynamic, market-leading IT services provider, delivering nationwide technology solutions for some of the UK's best-known hospitality and retail brands. We work as an extension of our clients' teams, building long-term partnerships and helping them deliver their digital transformation goals. With teams across the UK, we're known for our exceptional customer service, technical expertise and fast-paced delivery.
About the Role
We're looking for an experienced Account Manager to lead the successful delivery multiple client projects, ensuring timely and cost-effective execution. You will manage a portfolio of clients and play a key role in strengthening commercial relationships while ensuring all projects are delivered on time, within scope, and on budget. If you're an experienced project manager with a passion for driving results, this is the opportunity for you.
Key Responsibilities
Lead Project Delivery: Take full ownership of the end-to-end project lifecycle, from initial planning to final delivery, ensuring each project is completed on time and within budget.
Client Relationship Management: Build and nurture strong relationships with key clients, serving as the primary contact throughout the project lifecycle. Ensure client satisfaction and project success. Project Planning & Risk Management: Utilise Celestras project management standards and tools (including Kronus methodology) to establish clear timelines, manage risks, and ensure smooth execution.
Financial Oversight: Manage project budgets and monitor P&L accounts to ensure financial goals are met. Oversee invoicing and billing to ensure accuracy and timeliness.
Performance Reporting: Prepare and present status reports for clients and stakeholders, detailing project performance, financial health, and any potential risks. Prioritise and allocate resources across multiple projects, ensuring optimal utilisation and timely delivery.
Team Leadership: Lead and mentor project teams, fostering a high-performance culture and ensuring projects are delivered to the highest standards. Continuously evaluate and improve internal project management processes to enhance delivery speed and quality.
Business Development: Collaborate with the sales team to identify opportunities for expanding services within existing client portfolios and to drive new business growth.
Cross-Functional Collaboration: Work closely with internal teams to ensure seamless integration and execution of all client projects. Identify and implement strategies for continuous improvement in project delivery, efficiency, and client satisfaction. What You'll Bring Experienced Project Manager: A proven track record of successfully managing complex projects, particularly in the hospitality and retail sectors. You will have experience in leading cross-functional teams, managing resources, and ensuring project success.
Strong Relationship Builder: You excel in building and maintaining long-term client relationships, particularly with senior-level clients, and can navigate complex client needs with ease.
Problem Solver: You have a "can-do" attitude and are able to proactively address challenges, providing creative solutions that ensure successful project outcomes.
Financially Savvy: Proven ability to manage budgets, ensure profitability, and maintain financial health throughout project delivery. A solid understanding of IT solutions, especially EPoS implementations, with the ability to lead technology-driven projects.
Leader: You have experience leading both office-based and remote teams, fostering collaboration and maintaining high performance across multiple projects.
Results-Oriented: You are driven by results, focused on delivering projects on time, on budget, and with exceptional quality.
Travel Willingness: Full UK Driving Licence and willingness to travel as required to support project delivery and client needs.
What We Offer
Discretionary company bonus scheme. Private Medical Insurance, including 24/7 digital GP access. Cycle to Work scheme. Ongoing learning, development and genuine career progression opportunities. 25 days' annual leave, increasing to 28 days after three years' service, plus bank holidays. Contributory pension scheme Holiday purchase scheme, giving you the option to buy additional annual leave. Tech purchase scheme through Currys. Employee discounts across retail, travel and hospitality. Weekly fresh fruit, plus breakfast and lunch provided on site. Modern offices with breakout spaces, games area and outdoor pub garden. Daily on-site coffee van and seasonal treats. Employee recognition and reward programmes. Regular social events and charity fundraising activities. Employee Assistance Programme offering 24/7 confidential support.
Manager-Account Manager in Milton Keynes employer: Celestra Ltd
Celestra Limited is an exceptional employer, offering a vibrant work culture that prioritises employee development and collaboration. As a Field Engineer in Milton Keynes, you will benefit from competitive compensation, a company vehicle, and tools provided, all while working with leading brands in the hospitality and retail sectors, ensuring a rewarding and impactful career path.
