Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage client projects, ensuring timely and cost-effective delivery.
- Company: Join Celestra, a dynamic IT services company in hospitality and retail.
- Benefits: Up to £60,000 salary, bonuses, private medical, and 25 days holiday.
- Why this job: Make an impact by driving project success and building strong client relationships.
- Qualifications: Proven project management experience, especially in hospitality and retail sectors.
- Other info: Enjoy modern offices, team socials, and ongoing professional development.
The predicted salary is between 43200 - 72000 £ per year.
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
As a EPOS Service Delivery Manager at Celestra, you will lead the successful delivery of multiple client projects, ensuring timely and cost-effective execution. You will manage a portfolio of clients and play a key role in strengthening commercial relationships while ensuring all projects are delivered on time, within scope, and on budget. If you're an experienced project manager with a passion for driving results, this is the opportunity for you.
Key Responsibilities- Lead Project Delivery: Take full ownership of the end-to-end project lifecycle, from initial planning to final delivery, ensuring each project is completed on time and within budget.
- Client Relationship Management: Build and nurture strong relationships with key clients, serving as the primary contact throughout the project lifecycle. Ensure client satisfaction and project success.
- Project Planning & Risk Management: Utilise Celestra's project management standards and tools (including Kronus methodology) to establish clear timelines, manage risks, and ensure smooth execution.
- Financial Oversight: Manage project budgets and monitor P&L accounts to ensure financial goals are met. Oversee invoicing and billing to ensure accuracy and timeliness.
- Performance Reporting: Prepare and present status reports for clients and stakeholders, detailing project performance, financial health, and any potential risks.
- Resource Coordination: Prioritise and allocate resources across multiple projects, ensuring optimal utilisation and timely delivery.
- Team Leadership: Lead and mentor project teams, fostering a high-performance culture and ensuring projects are delivered to the highest standards.
- Process Optimisation: Continuously evaluate and improve internal project management processes to enhance delivery speed and quality.
- Business Development: Collaborate with the sales team to identify opportunities for expanding services within existing client portfolios and to drive new business growth.
- Cross-Functional Collaboration: Work closely with internal teams to ensure seamless integration and execution of all client projects.
- Continuous Improvement: Identify and implement strategies for continuous improvement in project delivery, efficiency, and client satisfaction.
- Experienced Project Manager: A proven track record of successfully managing complex large-scale projects, particularly in the hospitality and retail sectors. You will have experience in leading cross-functional teams, managing resources, and ensuring project success.
- Strong Relationship Builder: You excel in building and maintaining long-term client relationships, particularly with senior-level clients, and can navigate complex client needs with ease.
- Problem Solver: You have a "can-do" attitude and are able to proactively address challenges, providing creative solutions that ensure successful project outcomes.
- Financially Savvy: Proven ability to manage budgets, ensure profitability, and maintain financial health throughout project delivery.
- Technically Proficient: A solid understanding of IT solutions, especially EPoS implementations, with the ability to lead technology-driven projects.
- Leader: You have experience leading both office-based and remote teams, fostering collaboration and maintaining high performance across multiple projects.
- Results-Oriented: You are driven by results, focused on delivering projects on time, on budget, and with exceptional quality.
- Travel Willingness: Full UK Driving Licence and willingness to travel as required to support project delivery and client needs.
- Bonus Scheme (Paid twice yearly)
- Career Development: Ongoing professional development and clear internal progression routes
- Recognition & Rewards: From Star of the Month to Team Hug and spontaneous shout-outs.
- Private Medical Insurance: Including 24/7 digital GP access, so you're covered round the clock.
- Employee Assistance Programme (EAP): 24/7 confidential support, whatever life throws your way.
- 25 days holiday, increasing to 28 days after 3 years service plus all the UK bank holidays off.
- Holiday Trading: Fancy a bit more time off? You can buy extra holiday anytime through the year.
- Cycle to Work Scheme: Plus seasonal health perks like free flu jabs and eye tests on us.
- Tech Payment Scheme: In partnership with Currys, spread the cost of your next must-have gadget.
- Brilliant Discounts: Enjoy savings on the high street, in restaurants, and on your travels.
- Fresh Fruit Delivery every week, plus breakfast and lunch on site.
- Modern Offices: With parking, pool table, ping pong, and our very own pub garden for a proper summer BBQ.
- On-Site Treats: A daily coffee van to perk you up, and an ice cream van when the sun's out.
- Team Socials: From team parties to charity fundraisers, there's always something going on.
EPOS Service Delivery Manager in Milton Keynes employer: Celestra Ltd
Contact Detail:
Celestra Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPOS Service Delivery Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they deliver services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of EPOS Service Delivery Manager. Highlight your project management skills and relationship-building abilities to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace EPOS Service Delivery Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EPOS Service Delivery Manager role. Highlight your project management experience, especially in hospitality and retail, and showcase your ability to build strong client relationships.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed projects and built client relationships, and don’t forget to express your passion for driving results!
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Share a story where you faced a challenge in project delivery and how you creatively overcame it. We love a can-do attitude!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Celestra Ltd
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with your past projects, especially those in the hospitality and retail sectors. Be ready to discuss specific challenges you faced, how you managed them, and the results you achieved. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Build Rapport with Interviewers
Since client relationship management is key for this role, demonstrate your ability to build rapport during the interview. Engage with your interviewers, ask questions about their experiences at Celestra, and share relevant anecdotes that highlight your relationship-building skills. This will help you stand out as a strong candidate.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will illustrate your proactive approach and 'can-do' attitude, which are essential for a Service Delivery Manager.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with managing project budgets and ensuring profitability. Bring examples of how you’ve monitored P&L accounts and handled invoicing. This will reassure the interviewers that you can maintain financial health throughout project delivery, a crucial aspect of the role.
