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- Tasks: Lead client projects, manage budgets, and build strong relationships with key clients.
- Company: Celestra Limited, a dynamic IT services company in hospitality and retail.
- Benefits: Up to £60,000 salary, bonuses, private medical, and 25+ days holiday.
- Why this job: Join a vibrant team and make a real impact in the tech-driven retail sector.
- Qualifications: Proven project management experience and strong relationship-building skills.
- Other info: Enjoy modern office perks, team socials, and opportunities for career growth.
The predicted salary is between 43200 - 72000 £ per year.
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
As a EPOS Account Manager at Celestra, you will lead the successful delivery of multiple client projects, ensuring timely and cost-effective execution. You will manage a portfolio of clients and play a key role in strengthening commercial relationships while ensuring all projects are delivered on time, within scope, and on budget. If you're an experienced project manager with a passion for driving results, this is the opportunity for you.
Key Responsibilities- Lead Project Delivery: Take full ownership of the end-to-end project lifecycle, from initial planning to final delivery, ensuring each project is completed on time and within budget.
- Client Relationship Management: Build and nurture strong relationships with key clients, serving as the primary contact throughout the project lifecycle. Ensure client satisfaction and project success.
- Project Planning & Risk Management: Utilise Celestra's project management standards and tools (including Kronus methodology) to establish clear timelines, manage risks, and ensure smooth execution.
- Financial Oversight: Manage project budgets and monitor P&L accounts to ensure financial goals are met. Oversee invoicing and billing to ensure accuracy and timeliness.
- Performance Reporting: Prepare and present status reports for clients and stakeholders, detailing project performance, financial health, and any potential risks.
- Resource Coordination: Prioritise and allocate resources across multiple projects, ensuring optimal utilisation and timely delivery.
- Team Leadership: Lead and mentor project teams, fostering a high-performance culture and ensuring projects are delivered to the highest standards.
- Process Optimisation: Continuously evaluate and improve internal project management processes to enhance delivery speed and quality.
- Business Development: Collaborate with the sales team to identify opportunities for expanding services within existing client portfolios and to drive new business growth.
- Cross-Functional Collaboration: Work closely with internal teams to ensure seamless integration and execution of all client projects.
- Continuous Improvement: Identify and implement strategies for continuous improvement in project delivery, efficiency, and client satisfaction.
- Experienced Project Manager: A proven track record of successfully managing complex large-scale projects, particularly in the hospitality and retail sectors. You will have experience in leading cross-functional teams, managing resources, and ensuring project success.
- Strong Relationship Builder: You excel in building and maintaining long-term client relationships, particularly with senior-level clients, and can navigate complex client needs with ease.
- Problem Solver: You have a "can-do" attitude and are able to proactively address challenges, providing creative solutions that ensure successful project outcomes.
- Financially Savvy: Proven ability to manage budgets, ensure profitability, and maintain financial health throughout project delivery.
- Technically Proficient: A solid understanding of IT solutions, especially EPoS implementations, with the ability to lead technology-driven projects.
- Leader: You have experience leading both office-based and remote teams, fostering collaboration and maintaining high performance across multiple projects.
- Results-Oriented: You are driven by results, focused on delivering projects on time, on budget, and with exceptional quality.
- Travel Willingness: Full UK Driving Licence and willingness to travel as required to support project delivery and client needs.
- Bonus Scheme (Paid twice yearly)
- Career Development: Ongoing professional development and clear internal progression routes
- Recognition & Rewards: From Star of the Month to Team Hug and spontaneous shout-outs.
- Private Medical Insurance: Including 24/7 digital GP access, so you're covered round the clock.
- Employee Assistance Programme (EAP): 24/7 confidential support, whatever life throws your way.
- 25 days holiday, increasing to 28 days after 3 years service plus all the UK bank holidays off.
- Holiday Trading: Fancy a bit more time off? You can buy extra holiday anytime through the year.
- Cycle to Work Scheme: Plus seasonal health perks like free flu jabs and eye tests on us.
- Tech Payment Scheme: In partnership with Currys, spread the cost of your next must-have gadget.
- Brilliant Discounts: Enjoy savings on the high street, in restaurants, and on your travels.
- Modern Offices: With parking, pool table, ping pong, and our very own pub garden for a proper summer BBQ.
- Fresh Fruit Delivery every week, plus breakfast and lunch on site.
- On-Site Treats: A daily coffee van to perk you up, and an ice cream van when the sun's out.
- Team Socials: From team parties to charity fundraisers, there's always something going on.
EPOS Retail Account Manager in Milton Keynes employer: Celestra Ltd
Contact Detail:
Celestra Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPOS Retail Account Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that EPOS Account Manager role.
✨Tip Number 2
Prepare for interviews by researching Celestra and their projects. Understand their values and how they deliver exceptional customer experiences. This will help you tailor your answers and show you're genuinely interested in the company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your project management skills and relationship-building abilities. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace EPOS Retail Account Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EPOS Account Manager role. Highlight your project management experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our needs. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to illustrate how you've successfully managed projects and built client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Celestra Ltd
✨Know Your EPOS Inside Out
Make sure you brush up on your knowledge of EPOS systems and their applications in the retail and hospitality sectors. Familiarise yourself with Celestra's offerings and how they align with client needs, as this will show your genuine interest and understanding during the interview.
✨Showcase Your Project Management Skills
Prepare to discuss specific examples of complex projects you've managed. Highlight your experience with project lifecycles, risk management, and budget oversight. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving abilities.
✨Build Rapport with Interviewers
Since relationship management is key for this role, practice building rapport with your interviewers. Be personable, ask insightful questions about their experiences at Celestra, and express your enthusiasm for fostering long-term client relationships. This will help you stand out as a strong candidate.
✨Prepare for Financial Discussions
Brush up on your financial acumen, especially regarding project budgets and profitability. Be ready to discuss how you've successfully managed finances in past projects and how you can ensure financial health in your future role at Celestra. This will demonstrate your readiness for the responsibilities of the position.