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- Tasks: Travel to customer sites, install and maintain IT equipment in hospitality and retail.
- Company: Dynamic IT services company with a focus on strong client partnerships.
- Benefits: Up to £33,000 salary, company vehicle, private medical insurance, and 31 days holiday.
- Why this job: Join a team that makes a real impact in the tech world while developing your skills.
- Qualifications: Experience with EPoS installations and strong communication skills required.
- Other info: Opportunities for career development and a supportive work environment.
The predicted salary is between 26400 - 39600 £ per year.
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
About the Role
You will travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices covering Scotland, ideally based within the Edinburgh and Glasgow corridor. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30-17:30 but may vary from 06:00-21:00 depending on the client.
What You’ll Do
- Installation: Install, refurbish, and maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi-Fi infrastructure, and structured cabling (Cat5/5e/6 and fibre).
- Site Services: Carry out equipment swap-outs, repairs, and support activities, ensuring all processes, documentation, and customer requirements are followed accurately.
- Client Communication: Liaise with clients to understand requirements, clearly explain technical issues, and follow agreed escalation procedures when necessary.
- Cabling & Termination: Install and terminate network cabling to patch panels and modules in line with industry standards.
- Site Work: Conduct site surveys, audits, and research to support installations and project delivery.
- Team Support: Provide support to colleagues both in the field and at head office, maintaining consistently high quality and service standards.
- Compliance: Adhere to all health and safety policies, risk assessments, and on-site procedures always.
What You’ll Bring
- IT Expertise: Strong experience with EPoS installations, ideally within Retail or Hospitality environments. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
- Technical Skills: Confident in setting up and supporting IT systems, with strong computer literacy and a high level of accuracy in documentation.
- Mindset: Proactive, reliable, and able to remain calm under pressure. Takes ownership of tasks and follows through to completion.
- Communication: Communicate clearly and professionally, working effectively with both engineers and clients.
- Organisation: Demonstrate strong multitasking ability and effective time management skills.
- Travel Requirements: Hold a full UK driving licence and is willing to travel as required, including possible overnight stays. Ideally you will be located on the Edinburgh/Glasgow corridor.
What We Offer
- Career Development: Ongoing professional development and clear internal progression routes.
- Bonus Scheme: Paid twice yearly (June and December).
- Private Medical Insurance: Including 24/7 digital GP access, so you’re covered round the clock.
- Holiday Trading: Fancy a bit more time off? You can buy extra holiday anytime through the year.
- Cycle to Work Scheme: Plus seasonal health perks like free flu jabs and eye tests on us.
- Tech Payment Scheme: In partnership with Currys, spread the cost of your next must-have gadget.
- Brilliant Discounts: Enjoy savings on the high street, in restaurants, and on your travels.
- 31 days holiday (inclusive of Bank Holidays).
- Employee Assistance Programme (EAP): 24/7 confidential support, whatever life throws your way.
- Recognition & Rewards: From Star of the Month to Team Hug and spontaneous shout-outs.
Field Engineer employer: Celestra Ltd
Contact Detail:
Celestra Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Celestra. Understand their values and what they do in the hospitality and retail sectors. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and field engineering. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your communication skills! Since you'll be liaising with clients, it's crucial to demonstrate your ability to explain technical issues clearly. During the interview, make sure to communicate your thoughts effectively and engage with the interviewer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Engineer role. Highlight your experience with EPoS installations and IT equipment, as well as any relevant technical skills. We want to see how you fit into our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Don’t forget to mention your proactive mindset and ability to communicate clearly.
Show Off Your Organisation Skills: Since this role involves travel and multitasking, make sure to showcase your organisational skills in your application. We love candidates who can manage their time effectively and keep everything running smoothly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Celestra!
How to prepare for a job interview at Celestra Ltd
✨Know Your Tech
Make sure you brush up on your IT knowledge, especially around EPoS installations and network cabling. Be ready to discuss your experience with specific equipment like tills and Wi-Fi infrastructure, as this will show you're the right fit for the role.
✨Show Off Your Communication Skills
Since you'll be liaising with clients regularly, practice explaining technical issues in simple terms. Think of examples where you've successfully communicated with clients or colleagues, as this will demonstrate your ability to connect with others.
✨Demonstrate Your Problem-Solving Mindset
Prepare to share instances where you've tackled challenges in the field. Whether it’s a tricky installation or a last-minute change, showing that you can stay calm under pressure and take ownership of tasks will impress the interviewers.
✨Plan Your Journey
Since the role involves travel across Scotland, make sure you know the areas around Edinburgh and Glasgow. Being familiar with the locations can help you discuss your travel plans confidently and show that you're ready to hit the ground running.