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- Tasks: Travel across Scotland to install and maintain IT equipment in hospitality and retail sectors.
- Company: Join Celestra, a dynamic company delivering top-notch IT services nationwide.
- Benefits: Up to £33,000 salary, company vehicle, private medical insurance, and 31 days holiday.
- Why this job: Be part of a team that makes a real impact on clients' digital visions.
- Qualifications: Experience with EPoS installations and strong IT skills required.
- Other info: Enjoy career development opportunities and a supportive work environment.
The predicted salary is between 26400 - 39600 £ per year.
Field Support Engineer Scotland (Edinburgh/Glasgow) Up to £33,000 (DOE) Plus, Company Vehicle & Fuel Card | Tools / Materials Provided
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
About the Role
You will travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices covering Scotland, ideally based within the Edinburgh and Glasgow corridor. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30-17:30 but may vary from 06:00-21:00 depending on the client.
What You Will Do
- Installation: Install, refurbish, and maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi-Fi infrastructure, and structured cabling (Cat5/5e/6 and fibre).
- Site Services: Carry out equipment swap-outs, repairs, and support activities, ensuring all processes, documentation, and customer requirements are followed accurately.
- Client Communication: Liaise with clients to understand requirements, clearly explain technical issues, and follow agreed escalation procedures when necessary.
- Cabling & Termination: Install and terminate network cabling to patch panels and modules in line with industry standards.
- Site Work: Conduct site surveys, audits, and research to support installations and project delivery.
- Team Support: Provide support to colleagues both in the field and at head office, maintaining consistently high quality and service standards.
- Compliance: Adhere to all health and safety policies, risk assessments, and on-site procedures always.
What You Will Bring
- IT Expertise: Strong experience with EPoS installations, ideally within Retail or Hospitality environments. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
- Technical Skills: Confident in setting up and supporting IT systems, with strong computer literacy and a high level of accuracy in documentation.
- Mindset: Proactive, reliable, and able to remain calm under pressure. Takes ownership of tasks and follows through to completion.
- Communication: Communicate clearly and professionally, working effectively with both engineers and clients.
- Organisation: Demonstrate strong multitasking ability and effective time management skills.
- Travel Requirements: Hold a full UK driving licence and is willing to travel as required, including possible overnight stays. Ideally you will be located on the Edinburgh/Glasgow corridor.
What We Offer
- Career Development: Ongoing professional development and clear internal progression routes.
- Bonus Scheme: Paid twice yearly (June and December).
- Private Medical Insurance: Including 24/7 digital GP access, so you are covered round the clock.
- Holiday Trading: Fancy a bit more time off? You can buy extra holiday anytime through the year.
- Cycle to Work Scheme: Plus seasonal health perks like free flu jabs and eye tests on us.
- Tech Payment Scheme: In partnership with Currys, spread the cost of your next must-have gadget.
- Brilliant Discounts: Enjoy savings on the high street, in restaurants, and on your travels.
- 31 days holiday (inclusive of Bank Holidays).
- Employee Assistance Programme (EAP): 24/7 confidential support, whatever life throws your way.
- Recognition & Rewards: From Star of the Month to Team Hug and spontaneous shout-outs.
Locations
Field Engineer in Edinburgh, Scotland employer: Celestra Ltd
Contact Detail:
Celestra Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer in Edinburgh, Scotland
✨Tip Number 1
Get to know the company inside out! Research Celestra Limited and their work in the hospitality and retail sectors. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field engineering. Think about your past experiences and how they relate to the role. We want to hear about your IT expertise and problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Celestra. Good luck!
We think you need these skills to ace Field Engineer in Edinburgh, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Engineer role. Highlight your experience with EPoS installations and IT equipment, as well as any relevant technical skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Don’t forget to mention your proactive mindset and ability to communicate clearly with clients.
Showcase Your Technical Skills: In your application, be sure to showcase your technical expertise, especially with cabling and IT systems. We love candidates who can demonstrate their knowledge and experience in these areas, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Celestra Ltd
✨Know Your Tech
Make sure you brush up on your IT knowledge, especially around EPoS installations and network cabling. Be ready to discuss your experience with specific equipment like tills and Chip & PIN devices, as well as any troubleshooting you've done in the past.
✨Show Off Your Communication Skills
Since you'll be liaising with clients regularly, practice explaining technical issues in simple terms. Think of examples where you've successfully communicated with non-technical people, as this will show your ability to connect with clients effectively.
✨Demonstrate Your Proactive Mindset
Prepare to share instances where you've taken ownership of a task or project. Highlight how you remained calm under pressure and what steps you took to ensure everything was completed to a high standard.
✨Plan for Travel and Flexibility
Since the role involves regular travel and varying shifts, be ready to discuss your availability and willingness to adapt. Mention any previous experiences that required flexibility, such as working different hours or travelling for work.