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- Tasks: Travel to customer sites to install and maintain IT equipment in hospitality and retail.
- Company: Celestra Limited, a dynamic IT services company with a focus on strong partnerships.
- Benefits: Up to £33,000 salary, company vehicle, private medical insurance, and 31 days holiday.
- Other info: Enjoy ongoing professional development and fantastic discounts on high street brands.
- Why this job: Join a team that delivers exceptional customer experiences and supports your career growth.
- Qualifications: Experience with EPoS installations and strong technical skills in IT systems.
The predicted salary is between 33000 - 33000 £ per year.
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
About the Role
You'll travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices covering Scotland, ideally based within the Edinburgh and Glasgow corridor. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30-17:30 but may vary from 06:00-21:00 depending on the client.
What Youll Do
- Installation: Install, refurbish, and maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi-Fi infrastructure, and structured cabling (Cat5/5e/6 and fibre).
- Site Services: Carry out equipment swap-outs, repairs, and support activities, ensuring all processes, documentation, and customer requirements are followed accurately.
- Client Communication: Liaise with clients to understand requirements, clearly explain technical issues, and follow agreed escalation procedures when necessary.
- Cabling & Termination: Install and terminate network cabling to patch panels and modules in line with industry standards.
- Site Work: Conduct site surveys, audits, and research to support installations and project delivery.
- Team Support: Provide support to colleagues both in the field and at head office, maintaining consistently high quality and service standards.
- Compliance: Adhere to all health and safety policies, risk assessments, and on-site procedures always.
What Youll Bring
- IT Expertise: Strong experience with EPoS installations, ideally within Retail or Hospitality environments. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
- Technical Skills: Confident in setting up and supporting IT systems, with strong computer literacy and a high level of accuracy in documentation.
- Mindset: Proactive, reliable, and able to remain calm under pressure. Takes ownership of tasks and follows through to completion.
- Communication: Communicate clearly and professionally, working effectively with both engineers and clients.
- Organisation: Demonstrate strong multitasking ability and effective time management skills.
- Travel Requirements: Hold a full UK driving licence and is willing to travel as required, including possible overnight stays. Ideally you'll be located on the Edinburgh/Glasgow corridor.
What We Offer
- Career Development: Ongoing professional development and clear internal progression routes.
- Bonus Scheme: Paid twice yearly (June and December).
- Private Medical Insurance: Including 24/7 digital GP access, so you're covered round the clock.
- Holiday Trading: Fancy a bit more time off? You can buy extra holiday anytime through the year.
- Cycle to Work Scheme: Plus seasonal health perks like free flu jabs and eye tests on us.
- Tech Payment Scheme: In partnership with Currys, spread the cost of your next must-have gadget.
- Brilliant Discounts: Enjoy savings on the high street, in restaurants, and on your travels.
- 31 days holiday (inclusive of Bank Holidays).
- Employee Assistance Programme (EAP): 24/7 confidential support, whatever life throws your way.
- Recognition & Rewards: From Star of the Month to Team Hug and spontaneous shout-outs.
Field Engineer in Central employer: Celestra Ltd
Contact Detail:
Celestra Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer in Central
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend local meetups, or join online forums. The more connections we make, the better our chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Don’t underestimate the power of a good LinkedIn profile. Make sure it’s up-to-date and showcases your skills and experiences relevant to field engineering. We can use it to connect with recruiters and potential employers who are looking for someone just like us!
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. We should focus on common questions related to IT installations and client communication, so we can nail it when the real deal comes along.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get our foot in the door!
We think you need these skills to ace Field Engineer in Central
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Engineer role. Highlight your IT expertise, especially with EPoS installations and cabling experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Celestra. Share specific examples of your past experiences that relate to the job description. We love a good story!
Show Off Your Communication Skills: Since client communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. We want to see that you can explain technical issues in a way that's easy to understand.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Celestra Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your IT knowledge, especially around EPoS installations and network cabling. Be ready to discuss specific equipment you've worked with and how you've tackled technical challenges in the past.
✨Show Off Your Communication Skills
Since you'll be liaising with clients regularly, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical stakeholders to resolve issues.
✨Demonstrate Your Problem-Solving Mindset
Prepare to share instances where you've had to think on your feet or troubleshoot under pressure. Highlight your proactive approach and how you take ownership of tasks to ensure they’re completed efficiently.
✨Be Ready for a Practical Assessment
Given the hands-on nature of the role, expect some practical questions or scenarios during the interview. Familiarise yourself with common installation processes and be prepared to discuss how you would handle specific site challenges.