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- Tasks: Travel to customer sites, install and maintain IT equipment in hospitality and retail.
- Company: Join Celestra, a dynamic company delivering top-notch IT services nationwide.
- Benefits: Up to £33,000 salary, company vehicle, private medical insurance, and 31 days holiday.
- Why this job: Make a real impact in tech while enjoying career development and great perks.
- Qualifications: Experience with EPoS installations and strong communication skills required.
- Other info: Enjoy a supportive team environment with excellent progression opportunities.
The predicted salary is between 26400 - 39600 £ per year.
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
About the Role
You will travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices covering the West Midlands region. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30-17:30 but may vary from 06:00-21:00 depending on the client.
What You Will Do
- Installation: Install, refurbish, and maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi-Fi infrastructure, and structured cabling (Cat5/5e/6 and fibre).
- Site Services: Carry out equipment swap-outs, repairs, and support activities, ensuring all processes, documentation, and customer requirements are followed accurately.
- Client Communication: Liaise with clients to understand requirements, clearly explain technical issues, and follow agreed escalation procedures when necessary.
- Cabling & Termination: Install and terminate network cabling to patch panels and modules in line with industry standards.
- Site Work: Conduct site surveys, audits, and research to support installations and project delivery.
- Team Support: Provide support to colleagues both in the field and at head office, maintaining consistently high quality and service standards.
- Compliance: Adhere to all health and safety policies, risk assessments, and on-site procedures always.
What You Will Bring
- IT Expertise: Experience with EPoS installations, ideally within Retail or Hospitality environments. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
- Technical Skills: Confident in setting up and supporting IT systems, with strong computer literacy and a high level of accuracy in documentation.
- Mindset: Proactive, reliable, and able to remain calm under pressure. Takes ownership of tasks and follows through to completion.
- Communication: Communicate clearly and professionally, working effectively with both engineers and clients.
- Organisation: Demonstrate strong multitasking ability and effective time management skills.
- Travel Requirements: Hold a full UK driving licence and is willing to travel as required, including overnight stays.
What We Offer
- Career Development: Ongoing professional development and clear internal progression routes.
- Bonus Scheme: Paid twice yearly (June and December).
- Private Medical Insurance: Including 24/7 digital GP access, so you are covered round the clock.
- Holiday Trading: Fancy a bit more time off? You can buy extra holiday anytime through the year.
- Cycle to Work Scheme: Plus seasonal health perks like free flu jabs and eye tests on us.
- Tech Payment Scheme: In partnership with Currys, spread the cost of your next must-have gadget.
- Brilliant Discounts: Enjoy savings on the high street, in restaurants, and on your travels.
- 31 days holiday (not inclusive of Bank Holidays).
- Employee Assistance Programme (EAP): 24/7 confidential support, whatever life throws your way.
- Recognition & Rewards: From Star of the Month to Team Hug and spontaneous shout-outs.
EPOS Field Service Engineer in Birmingham employer: Celestra Ltd
Contact Detail:
Celestra Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPOS Field Service Engineer in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Celestra. Understand their values and what they do in the hospitality and retail sectors. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and EPoS systems. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your communication skills! Since you'll be liaising with clients, it's crucial to demonstrate your ability to explain technical issues clearly. During the interview, make sure to communicate your thoughts effectively and listen actively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Celestra. Don’t miss out on this opportunity!
We think you need these skills to ace EPOS Field Service Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EPOS Field Service Engineer role. Highlight your experience with IT installations and any relevant technical skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since client communication is key in this role, make sure to demonstrate your ability to communicate clearly in your application. Whether it's through your CV or cover letter, let us know how you handle technical issues with clients.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Celestra Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of EPoS systems and IT equipment. Be ready to discuss your experience with installations, repairs, and configurations, especially in retail or hospitality settings. This will show that you’re not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Communication Skills
Since client communication is key in this role, practice explaining technical issues in simple terms. Think about how you would approach a non-technical client and ensure you can convey complex information clearly. This will demonstrate your ability to connect with clients effectively.
✨Demonstrate Your Problem-Solving Mindset
Prepare examples of past challenges you've faced in similar roles and how you resolved them. Highlight your proactive approach and ability to stay calm under pressure. This will reassure the interviewers that you can take ownership of tasks and follow through to completion.
✨Be Ready for Practical Scenarios
Expect some situational questions or even practical tests related to cabling, installation, or troubleshooting. Brush up on your technical skills and be prepared to demonstrate your knowledge in real-world scenarios. This will help you stand out as a candidate who can hit the ground running.
