IT Systems Manager in London

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients for strong, long-term partnerships. We become an extension of our Clients' teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

About the Role

The IT Systems Manager will play a critical role in connecting Celestra's IT capabilities with our business needs. You will manage, develop, and maintain our IT infrastructure to ensure it supports operational goals, enhances productivity, and complies with industry standards. This is a hands‐on leadership role, requiring both technical expertise and strong people skills to work across teams and with external vendors.

Key Responsibilities

• Research, recommend, and implement technology solutions that enhance business operations across Celestra Limited.
• Maintain cybersecurity and ensure IT systems comply with industry regulations and licensing requirements.
• Keep up-to-date with software and technology developments, assessing their potential impact on the business.
• Manage relationships with software and technology providers, including negotiating contracts and monitoring service levels.
• Work closely with internal teams to identify IT needs and implement solutions successfully.
• Lead IT projects, including system upgrades, process improvements, and infrastructure developments.
• Create training materials and user guides to maximise technology adoption by staff.
• Maintain data repositories and business information systems to support decision-making.
• Produce IT reports for the executive team to inform strategic decisions.
• Resolve IT issues as part of the wider IT support function.

What You'll Bring

• Strong technical knowledge of IT systems, software, and business processes.
• Excellent communication skills to work effectively with teams, stakeholders, and vendors.
• Proven project management experience delivering IT initiatives on time and within budget.
• Critical thinking and problem‐solving skills to identify and resolve challenges proactively.
• Experience with business systems and digital processes, with the ability to integrate and optimise them across the company.
• Budget management skills for IT projects and initiatives.
• Leadership experience, with the ability to motivate and guide teams.
• Data analysis and reporting skills, including the ability to present information clearly to non‐technical stakeholders.

What we offer

• Bonus Scheme (Paid twice yearly).
• Career Development – Ongoing professional development and clear internal progression routes.
• Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.
• Private Medical Insurance – Including 24/7 digital GP access, so you're covered round the clock.
• Tech Payment Scheme – In partnership with Curry's, spread the cost of your next must‐have gadget.
• Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels.
• 25 days holiday, increasing after 3 years' service.
• Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout‐outs.
• Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.
• Holiday Trading – Fancy a bit more time off? You can buy extra holiday anytime throughout the year.
• Fresh Fruit Delivery every week, plus breakfast and lunch on site.
• Modern Offices – With pool table, ping pong, and our very own pub garden for a proper summer BBQ.
• Team Socials – From team parties to charity fundraisers, there's always something going on.
• On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun's out.