At a Glance
- Tasks: Travel to customer sites to install, repair, and maintain IT devices in hospitality and retail.
- Company: Celestra Limited delivers top-notch IT services to leading brands across the UK.
- Benefits: Enjoy a company car, fuel card, private medical insurance, and 31 days holiday.
- Other info: Work in modern offices with perks like fresh fruit delivery and a daily coffee van.
- Why this job: Join a dynamic team with a fun culture, career development, and exciting social events.
- Qualifications: Experience in EPoS installations and strong IT skills are essential; must hold a full UK license.
The predicted salary is between 30000 - 42000 £ per year.
You’ll travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client. *Overtime, Company Car & Fuel Card Provided*
What You’ll Do:
- Installation: You’ll install, refurbish, and maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi‑Fi, and structured cabling (Cat5/5e/6 & Fibre).
- Site Services: Carry out swap‑outs, repairs, and support work, ensuring all processes, paperwork, and customer requirements are followed accurately.
- Communication: Liaise with clients to understand needs, explain technical issues, and follow escalation protocols when required.
- Cabling & Termination: Install and terminate network cabling on patch panels and modules as needed.
- Site Work: Conduct surveys, audits, and research to support installations and project delivery.
- Team Support: Assist colleagues both in the field and at HQ, maintaining high‑quality standards.
- Compliance: Adhere to all health & safety policies and on‑site procedures throughout each task.
What You’ll Bring
- IT Expertise: Experience with EPoS installations, ideally in Retail or Hospitality. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
- Technical Skills: Confident using and setting up IT systems; computer literate with strong documentation accuracy.
- Mindset: Proactive, reliable, and able to stay calm under pressure. Takes ownership and gets the job done.
- Communication: Works well with engineers and clients; clear and professional at all times.
- Organisation: Strong multitasking and time management skills.
- Travel Willingness: Holds a full UK licence and is willing to travel, including overnight stays.
What We Offer:
- Bonus Scheme & Pension Contributions
- Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.
- Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.
- Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must‑have gadget.
- Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels
- Fresh Fruit Delivery every week, plus breakfast and lunch on site
- 31 days holiday (not inclusive of Bank Holidays)
- Modern Offices – With a pool table, ping pong, and our very own pub garden for a proper summer BBQ.
- On‑Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.
- Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout‑outs
- Team Socials – From team parties to charity fundraisers, there’s always something going on.
- Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.
- Career Development – Ongoing professional development and clear internal progression routes
- Holiday Trading – Fancy a bit more time off? You can buy extra holiday anytime through the year.
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Field Support Engineer – London employer: Celestra Limited
Celestra Limited is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions are valued. With flexible remote working options and a comprehensive benefits package including a bonus scheme, you will have the opportunity to thrive in your role while enjoying a healthy work-life balance. Join us to be part of a dynamic team that fosters innovation and encourages career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Engineer – London
✨Tip Number 1
Familiarise yourself with the specific IT equipment mentioned in the job description, such as EPoS systems and network cabling. Having hands-on experience or knowledge about these technologies will give you an edge during interviews.
✨Tip Number 2
Demonstrate your communication skills by preparing to discuss how you've effectively liaised with clients in previous roles. Being able to explain technical issues clearly is crucial for this position.
✨Tip Number 3
Show your willingness to travel and adapt to varying schedules. Highlight any past experiences where you successfully managed travel or worked flexible hours, as this role requires a proactive approach to site visits.
✨Tip Number 4
Research Celestra Limited and their partnerships within the hospitality and retail sectors. Understanding their business model and client needs can help you tailor your responses and demonstrate your genuine interest in the company.
We think you need these skills to ace Field Support Engineer – London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT installations, particularly in the hospitality and retail sectors. Emphasise your technical skills with EPoS systems and cabling expertise.
Craft a Strong Cover Letter:Write a cover letter that showcases your proactive mindset and ability to communicate effectively with clients. Mention specific examples of how you've successfully managed similar roles or challenges in the past.
Highlight Travel Willingness:Since the role involves regular travel and occasional overnight stays, clearly state your willingness to travel and your full UK driving licence in your application.
Showcase Team Support Skills:Celestra values teamwork, so include examples of how you've supported colleagues in previous roles. This could be through collaboration on projects or assisting with training new team members.
How to prepare for a job interview at Celestra Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with EPoS installations and IT equipment configuration. Be prepared to discuss specific examples of how you've successfully installed or repaired IT devices in the past, especially in retail or hospitality settings.
✨Demonstrate Strong Communication
Since the role involves liaising with clients, practice explaining technical issues in a clear and professional manner. Think of scenarios where you had to communicate complex information to non-technical stakeholders and be ready to share those experiences.
✨Emphasise Your Organisation Skills
The job requires strong multitasking and time management abilities. Prepare to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple site visits or urgent repairs.
✨Be Ready for Travel Questions
As the role involves regular travel and occasional overnight stays, be prepared to discuss your willingness to travel. Share any previous experiences that demonstrate your flexibility and reliability in similar situations.
