EPOS Programme Manager

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

As an EPOS Programme Manager at Celestra, you will lead the successful delivery of multiple client projects, ensuring timely and cost-effective execution. You will manage a portfolio of clients and play a key role in strengthening commercial relationships while ensuring all projects are delivered on time, within scope, and on budget. If you’re an experienced project manager with a passion for driving results, this is the opportunity for you.

• Lead Project Delivery: Take full ownership of the end-to-end project lifecycle, from initial planning to final delivery, ensuring each project is completed on time and within budget.
• Client Relationship Management: Build and nurture strong relationships with key clients, serving as the primary contact throughout the project lifecycle. Ensure client satisfaction and project success.
• Project Planning & Risk Management: Utilise Celestra’s project management standards and tools (including Kronus methodology) to establish clear timelines, manage risks, and ensure smooth execution.
• Financial Oversight: Manage project budgets and monitor P&L accounts to ensure financial goals are met. Oversee invoicing and billing to ensure accuracy and timeliness.
• Performance Reporting: Prepare and present status reports for clients and stakeholders, detailing project performance, financial health, and any potential risks.
• Resource Coordination: Prioritise and allocate resources across multiple projects, ensuring optimal utilisation and timely delivery.
• Team Leadership: Lead and mentor project teams, fostering a high-performance culture and ensuring projects are delivered to the highest standards.
• Process Optimisation: Continuously evaluate and improve internal project management processes to enhance delivery speed and quality.
• Business Development: Collaborate with the sales team to identify opportunities for expanding services within existing client portfolios and to drive new business growth.
• Cross-Functional Collaboration: Work closely with internal teams to ensure seamless integration and execution of all client projects.
• Continuous Improvement: Identify and implement strategies for continuous improvement in project delivery, efficiency, and client satisfaction.

• Experienced Project Manager: A proven track record of successfully managing complex projects, particularly in the hospitality and retail sectors. You will have experience in leading cross-functional teams, managing resources, and ensuring project success.
• Strong Relationship Builder: You excel in building and maintaining long-term client relationships, particularly with senior-level clients, and can navigate complex client needs with ease.
• Problem Solver: You have a “can-do” attitude and can proactively address challenges, providing creative solutions that ensure successful project outcomes.
• Financially Savvy: Proven ability to manage budgets, ensure profitability, and maintain financial health throughout project delivery.
• Technically Proficient: A solid understanding of IT solutions, especially EPoS implementations, with the ability to lead technology-driven projects.
• Leader: You have experience leading both office-based and remote teams, fostering collaboration and maintaining high performance across multiple projects.
• Results-Oriented: You are driven by results, focused on delivering projects on time, on budget, and with exceptional quality.
• Travel Willingness: Full UK Driving Licence and willingness to travel as required to support project delivery and client needs.

• Bonus Scheme (Paid twice yearly)
• Career Development – Ongoing professional development and clear internal progression routes
• Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs.
• Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.
• Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.
• 25 days holiday, increasing to 28 days after 3 years’ service – plus all the UK bank holidays off.
• Holiday Trading – Fancy a bit more time off? You can buy extra holiday anytime throughout the year.
• Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.
• Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.
• Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels.
• Fresh Fruit Delivery every week, plus breakfast and lunch on site.
• Modern Offices – With parking, pool table, ping pong, and our very own pub garden for a proper summer BBQ.
• On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.
• Team Socials – From team parties to charity fundraisers, there’s always something going on.