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- Tasks: Travel to customer sites to install and repair IT devices in hospitality and retail.
- Company: Join a dynamic company offering exciting opportunities in tech support.
- Benefits: Enjoy a competitive salary, company vehicle, private medical insurance, and 31 days holiday.
- Why this job: Make a real impact while working with cutting-edge technology and diverse clients.
- Qualifications: Experience with EPoS installations and strong communication skills required.
- Other info: Great career development opportunities and fun team socials await you!
The predicted salary is between 26400 - 39600 £ per year.
Up to £33,000 (DOE) Plus, Company Vehicle & Fuel Card | Tools / Materials Provided
About the Role
You’ll travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client.
What You’ll Do:
- Installation: You’ll install, refurbish, and maintain IT equipment, including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi‑Fi, and structured cabling (Cat5/5e/6 & Fibre).
- Site Services Optimize: Carry out swap‑outs, repairs, and support work, ensuring all processes, paperwork, and customer requirements are followed accurately.
- Communication: Liaise with clients to understand needs, explain technical issues, and follow escalation protocols when required.
- Cabling & Termination: Install and terminate network cabling on patch panels and modules as needed.
- Site Work: Conduct surveys, audits, and research to support installations and project delivery.
- Team Support: Assist colleagues both in the field and at HQ, maintaining high‑quality standards.
- Compliance: Adhere to all health & safety policies and on‑site procedures throughout each task.
What You’ll Bring:
- IT Expertise: Experience with EPoS installations, ideally in Retail or Hospitality. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
- Technical Skills: Confident in using and setting up IT systems; computer literate with strong documentation accuracy.
- Mindset: Proactive, reliable, and able to stay calm under pressure. Takes ownership and gets the job done.
- Communication: Works well with engineers and clients; clear and professional at all times.
- Organisation: Strong multitasking and time management skills.
- Travel Willingness: Holds a full UK license and is willing to travel, including overnight stays.
What We Offer:
- Bonus Scheme & Pension Contributions
- Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.
- Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must‑have gadget.
- Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels.
- 31 days holiday (not inclusive of Bank Holidays)
- Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout‑outs.
- Team Socials – From team parties to charity fundraisers, there’s always something going on.
- Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.
- Career Development – Ongoing professional development and clear internal progression routes.
- Holiday Trading – Fancy a bit more time off? You can buy an extra holiday anytime throughout the year.
EPOS Field Service Engineer employer: Celestra Limited
Contact Detail:
Celestra Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPOS Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and don’t be shy about chatting with potential employers. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! If you’ve got experience with EPoS systems or IT installations, make sure to highlight that in conversations. Bring examples of your work or even offer to demonstrate your expertise during interviews.
✨Tip Number 3
Be flexible with your availability. Since the role involves varied shifts and travel, showing that you’re open to different schedules can set you apart from other candidates. It’s all about being adaptable!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from interested candidates. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace EPOS Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EPOS Field Service Engineer role. Highlight your experience with IT installations and any relevant technical skills, especially in the Retail or Hospitality sectors. We want to see how your background fits our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive mindset and ability to communicate effectively with clients and colleagues. We love seeing personality in applications!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Be specific about your experience with EPoS systems, cabling, and IT equipment configuration. We’re looking for someone who knows their stuff, so let us know what you can bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details directly and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Celestra Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS systems and IT equipment. Be ready to discuss your experience with installations, repairs, and cabling. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Communication Skills
Since this role involves liaising with clients, practice explaining technical issues in simple terms. Think about examples where you've successfully communicated with customers or colleagues, especially under pressure. This will highlight your ability to keep things clear and professional.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage your time and multitask effectively. Share specific instances where you've juggled multiple tasks or projects, especially in a fast-paced environment. This will show that you're proactive and can handle the demands of the job.
✨Be Ready for Travel Questions
Since the role requires regular travel and occasional overnight stays, be prepared to discuss your flexibility and willingness to travel. Mention any previous experiences that involved travel for work, and express your enthusiasm for visiting different sites and meeting new clients.
