Field Support Engineer – Scotland (Edinburgh/Glasgow)

Up to £33,000 (DOE) Plus, Company Vehicle & Fuel Card | Tools / Materials Provided

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

About the Role

You’ll travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices covering Scotland, ideally based within the Edinburgh and Glasgow corridor. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client.

What You’ll Do

• Installation: Install, refurbish, and maintain IT equipment, including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi‑Fi infrastructure, and structured cabling (Cat5/5e/6 and fibre).
• Site Services: Carry out equipment swap-outs, repairs, and support activities, ensuring all processes, documentation, and customer requirements are followed accurately.
• Client Communication: Liaise with clients to understand requirements, clearly explain technical issues, and follow agreed escalation procedures when necessary.
• Cabling & Termination: Install and terminate network cabling to patch panels and modules in line with industry standards.
• Site Work: Conduct site surveys, audits, and research to support installations and project delivery.
• Team Support: Provide support to colleagues both in the field and at head office, maintaining consistently high quality and service standards.
• Compliance: Adhere to all health and safety policies, risk assessments, and on‑site procedures always.

What You’ll Bring

• IT Expertise: Strong experience with EPoS installations, ideally within Retail or Hospitality environments. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
• Technical Skills: Confident in setting up and supporting IT systems, with strong computer literacy and a high level of accuracy in documentation.
• Mindset: Proactive, reliable, and able to remain calm under pressure. Takes ownership of tasks and follows through to completion.
• Communication: Communicate clearly and professionally, working effectively with both engineers and clients.
• Organisation: Demonstrates strong multitasking ability and effective time management skills.
• Travel Requirements: Hold a full UK driving licence and are willing to travel as required, including possible overnight stays. Ideally, you’ll be located on the Edinburgh/Glasgow corridor.

What We Offer

• Career Development: Ongoing professional development and clear internal progression routes.
• Bonus Scheme: Paid twice yearly (June and December).
• Private Medical Insurance: Including 24/7 digital GP access, so you’re covered round the clock.
• Holiday Trading: Fancy a bit more time off? You can buy an extra holiday anytime throughout the year.
• Cycle to Work Scheme: Plus seasonal health perks like free flu jabs and eye tests on us.