At a Glance
- Tasks: Create warm, inviting spaces and ensure exceptional guest experiences.
- Company: A hospitality brand focused on memorable guest experiences.
- Benefits: £13 per hour, performance bonuses, free stays, and career progression.
- Other info: Travel across Birmingham with opportunities for recognition and rewards.
- Why this job: Join a team that values detail and creates luxurious environments for guests.
- Qualifications: High standards, eye for detail, and previous hospitality experience preferred.
The predicted salary is between 26000 - 28000 £ per year.
£13 per hour + Performance Bonuses + Staff Stay Incentives
Do you notice the finer details that others miss? Do you take pride in creating spaces that feel warm, welcoming, and beautifully presented? Are you someone who understands that exceptional hospitality is about atmosphere, experience, and presentation and not just cleanliness? If so, this could be the perfect opportunity for you!
We are looking for an experienced, hardworking, and highly detail-oriented Housekeeper & Guest Experience Specialist to join our growing team, primarily covering Birmingham, with occasional support required in Worcester and Malvern. This is not a standard housekeeping role. We are looking for someone who genuinely cares about presentation, takes pride in perfection, and understands the impact that thoughtful finishing touches have on a guest’s experience.
About Us
We don’t just offer places to stay, we create memorable guest experiences. Each of our properties is carefully designed to evoke comfort, warmth, and a sense of escape. From the moment a guest walks through the door, every detail is intended to make them feel welcomed, relaxed, and inspired. Our team plays a huge part in delivering that experience. We believe exceptional hospitality starts long before a guest checks in, and our housekeeping team is at the heart of making that happen.
The Role
This position combines high-end housekeeping with property styling and guest presentation. You won’t simply be cleaning properties, you’ll be preparing and curating spaces to ensure every guest walks into an environment that feels luxurious, welcoming, and beautifully put together. Our ideal candidate has an eye for aesthetics and understands how small details such as lighting, cushions, presentation, finishing touches completely transform the guest experience.
You will be responsible for ensuring every property is:
- Immaculately clean
- Beautifully presented
- Consistent with our brand standards
- Fully guest-ready for arrival
You’ll also use our operational app, Breezeway, to upload before and after photographs, complete property checks, and report any maintenance or inventory issues. Full face-to-face training will be provided.
Key Responsibilities
- Prepare and clean guest properties to an exceptionally high standard
- Style and stage properties to reflect listing photography and brand presentation standards
- Create warm, inviting environments using lighting, soft furnishings, and attention to detail
- Travel between multiple properties across Birmingham and occasionally Worcester/Malvern
- Collect and return supplies from our Birmingham and Worcester storage hubs
- Conduct inventory checks and report damages, missing items, or maintenance concerns
- Upload property reports and photographs using the Breezeway app
- Work efficiently both independently and within a wider team
- Contribute directly to the outstanding first impressions and 5-star guest experiences our brand is known for.
What We’re Looking For
- Has a naturally high standard and takes genuine pride in their work
- Has an exceptional eye for detail and presentation
- Understands how to create atmosphere and elevate a space
- Is reliable, self-motivated, and trustworthy
- Works well independently and manages time effectively
- Is adaptable and comfortable working across multiple locations
- Has previous housekeeping or hospitality experience (preferred but not essential)
- Holds a full UK driving licence and has access to a reliable vehicle
- Is willing to complete an Enhanced DBS check if they do not already have one
Driver & Travel Requirements
This role is primarily based in Birmingham, though occasional travel to Worcester and Malvern will be required to support operational needs. Due to the nature of the role and the spread of our properties across the West Midlands, a full UK driving licence and access to your own reliable vehicle are essential. Mileage contribution is provided.
Benefits
- Performance-based bonus structure
- Free stays at our properties as part of our employee incentive scheme
- Opportunities to be recognised and rewarded for exceptional guest feedback and standards
- Career progression
We believe the people who help create incredible guest experiences should also get to enjoy them. Our bonus structure is directly linked to guest satisfaction, cleanliness standards, presentation quality, and 5-star reviews recognising the important role our housekeeping team plays in our success. If this sounds like the role you’ve been looking for then please apply asap.
Housekeeper & Guest Experience Specialist in Birmingham employer: Celeste Living Group
Join a dynamic team that values exceptional hospitality and attention to detail, where your role as a Housekeeper & Guest Experience Specialist goes beyond traditional housekeeping. With competitive pay, performance bonuses, and unique staff stay incentives, we foster a supportive work culture that prioritises employee growth and recognition for outstanding contributions. Working primarily in Birmingham, with opportunities to travel to Worcester and Malvern, you'll be part of a company dedicated to creating memorable guest experiences in beautifully presented spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper & Guest Experience Specialist in Birmingham
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their website and social media. Understanding their brand and values will help you connect during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about how you can showcase your attention to detail and hospitality skills. Prepare examples from your past experiences that highlight your ability to create warm and inviting spaces, just like they want for their guests.
✨Tip Number 3
Dress to impress! When you show up for your interview, make sure you look polished and professional. This role is all about presentation, so let your outfit reflect your understanding of creating a welcoming atmosphere.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Housekeeper & Guest Experience Specialist in Birmingham
Some tips for your application 🫡
Show Your Attention to Detail:In your application, highlight specific examples of how you've created warm and inviting spaces in the past. We love candidates who can demonstrate their eye for detail and presentation!
Be Authentic:Let your personality shine through! We want to know what makes you passionate about hospitality and how you can contribute to our guest experience. Don’t be afraid to share your unique approach to creating memorable atmospheres.
Tailor Your Application:Make sure to align your skills and experiences with the key responsibilities mentioned in the job description. We appreciate when applicants take the time to connect their background to what we’re looking for.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Celeste Living Group
✨Show Off Your Attention to Detail
During the interview, highlight specific examples of how you've noticed and addressed small details in previous roles. Whether it’s arranging cushions just right or ensuring the lighting sets the perfect mood, demonstrating your keen eye for aesthetics will resonate with what they’re looking for.
✨Understand Their Brand
Take some time to research the company and its properties. Familiarise yourself with their style and presentation standards. Being able to discuss how you can contribute to creating warm and inviting environments that align with their brand will show that you’re genuinely interested and a good fit.
✨Prepare Questions About Guest Experience
Think of thoughtful questions to ask about how they define exceptional guest experiences. This shows that you care about more than just the job; you’re invested in understanding how your role impacts guests' stays and how you can elevate their experience.
✨Demonstrate Reliability and Adaptability
Be ready to share examples of how you’ve successfully managed your time and adapted to different situations in past jobs. Since this role involves travelling between multiple locations, showcasing your reliability and ability to work independently will be key to impressing them.
