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- Tasks: Create warm, inviting spaces and ensure exceptional guest experiences.
- Company: A hospitality brand dedicated to memorable guest experiences.
- Benefits: £13 per hour, performance bonuses, free stays, and career progression.
- Other info: Flexible role with travel across Birmingham, Worcester, and Malvern.
- Why this job: Join a team that values detail and creativity in hospitality.
- Qualifications: High standards, eye for detail, and previous experience preferred.
The predicted salary is between 26000 - 28000 £ per year.
Do you notice the finer details that others miss? Do you take pride in creating spaces that feel warm, welcoming, and beautifully presented? Are you someone who understands that exceptional hospitality is about atmosphere, experience, and presentation and not just cleanliness?
We are looking for an experienced, hardworking, and highly detail-oriented Housekeeper & Guest Experience Specialist to join our growing team, primarily covering Birmingham, with occasional support required in Worcester and Malvern. This is not a standard housekeeping role. We are looking for someone who genuinely cares about presentation, takes pride in perfection, and understands the impact that thoughtful finishing touches have on a guest's experience.
About Us
We don’t just offer places to stay, we create memorable guest experiences. Each of our properties is carefully designed to evoke comfort, warmth, and a sense of escape. From the moment a guest walks through the door, every detail is intended to make them feel welcomed, relaxed, and inspired. Our team plays a huge part in delivering that experience. We believe exceptional hospitality starts long before a guest checks in, and our housekeeping team is at the heart of making that happen.
The Role
This position combines high-end housekeeping with property styling and guest presentation. You won’t simply be cleaning properties; you’ll be preparing and curating spaces to ensure every guest walks into an environment that feels luxurious, welcoming, and beautifully put together. Our ideal candidate has an eye for aesthetics and understands how small details such as lighting, cushions, presentation, and finishing touches completely transform the guest's experience.
You will be responsible for ensuring every property is:
- Immaculately clean
- Beautifully presented
- Consistent with our brand standards
- Fully guest-ready for arrival
You’ll also use our operational app, Breezeway, to upload before and after photographs, complete property checks, and report any maintenance or inventory issues. Full face-to-face training will be provided.
Key Responsibilities
- Prepare and clean guest properties to an exceptionally high standard
- Style and stage properties to reflect listing photography and brand presentation standards
- Create warm, inviting environments using lighting, soft furnishings, and attention to detail
- Travel between multiple properties across Birmingham and occasionally Worcester/Malvern
- Collect and return supplies from our Birmingham and Worcester storage hubs
- Conduct inventory checks and report damages, missing items, or maintenance concerns
- Upload property reports and photographs using the Breezeway app
- Work efficiently both independently and within a wider team
- Contribute directly to the outstanding first impressions and 5-star guest experiences our brand is known for
What We’re Looking For
- Has a naturally high standard and takes genuine pride in their work
- Has an exceptional eye for detail and presentation
- Understands how to create atmosphere and elevate a space
- Is reliable, self-motivated, and trustworthy
- Works well independently and manages time effectively
- Is adaptable and comfortable working across multiple locations
- Has previous housekeeping or hospitality experience (preferred but not essential)
- Holds a full UK driving licence and has access to a reliable vehicle
- Is willing to complete an Enhanced DBS check if they do not already have one
- Provide x2 references
Driver & Travel Requirements
This role is primarily based in Birmingham, though occasional travel to Worcester and Malvern will be required to support operational needs. Due to the nature of the role and the spread of our properties across the West Midlands, a full UK driving licence and access to your own reliable vehicle are essential. Mileage contribution is provided.
Pay & Benefits
- £13 per hour
- Performance-based bonus structure
- Free stays at our properties as part of our employee incentive scheme
- Opportunities to be recognised and rewarded for exceptional guest feedback and standards
- Career progression
If this sounds like the role you’ve been looking for then please apply ASAP.
Housekeeper & Guest Experinc Specialist in Birmingham employer: Celeste Living Group Ltd
Contact Detail:
Celeste Living Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper & Guest Experinc Specialist in Birmingham
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their website and social media. This will help you understand their brand and tailor your responses to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your attention to detail and passion for creating welcoming spaces can shine through in your answers.
✨Tip Number 3
Show off your skills! If you have any photos of previous work or projects that highlight your eye for aesthetics, bring them along. Visuals can really help demonstrate your ability to create beautiful environments.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housekeeper & Guest Experinc Specialist in Birmingham
Some tips for your application 🫡
Show Your Attention to Detail: When you're writing your application, make sure to highlight your eye for detail. Mention specific examples of how you've created welcoming spaces or improved guest experiences in the past. We love candidates who take pride in their work!
Be Authentic: Let your personality shine through in your application. We want to know what makes you tick and why you're passionate about hospitality. Share your story and how it aligns with our mission to create memorable guest experiences.
Tailor Your Application: Make sure to tailor your CV and cover letter to this specific role. Use keywords from the job description, like 'presentation' and 'atmosphere', to show that you understand what we're looking for. It helps us see how you fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Celeste Living Group Ltd
✨Know the Company and Its Values
Before your interview, take some time to research the company’s mission and values. Understand how they create memorable guest experiences and what sets them apart in the hospitality industry. This will help you align your answers with their expectations and show that you genuinely care about being part of their team.
✨Showcase Your Attention to Detail
Since this role is all about creating beautifully presented spaces, be prepared to discuss specific examples from your past experience where your attention to detail made a difference. Whether it’s arranging furnishings or ensuring cleanliness, highlight how your efforts contributed to a positive guest experience.
✨Demonstrate Your Understanding of Atmosphere
Think about how you can create a warm and inviting atmosphere in a space. During the interview, share your ideas on how small details like lighting and soft furnishings can elevate a guest's experience. This shows that you not only understand the role but are also passionate about enhancing guest satisfaction.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to work independently. You might be asked how you would handle a situation where a property isn’t up to standard before a guest arrives. Prepare to discuss your approach to maintaining high standards and managing your time effectively across multiple locations.