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For Companies At a Glance
- Tasks: Provide technical support and ensure customer satisfaction for innovative flow control solutions.
- Company: Join Celeros Flow Technology, a leader in sustainable flow control solutions.
- Benefits: Enjoy 33 days holiday, bonus opportunities, and a supportive work environment.
- Why this job: Be part of a diverse team that values innovation and collaboration.
- Qualifications: 5 years in oil & gas, mechanical engineering background, and strong problem-solving skills.
- Other info: Dynamic role with travel opportunities and excellent career growth potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe. Celeros Flow Technology is looking for individuals with a voice and a vision. We embrace change, diversity and promote new ways of looking at old ideas. We seek talented professionals to join our world-class team of innovators in a global, collaborative & multi-cultural environment, where you will be challenged, supported, and inspired to be extraordinary.
GENERAL SUMMARY
The Technical Support Engineer plays a pivotal role in bridging commercial strategy with technical field expertise for Celeros Flow Technology’s products. This role supports both Original Equipment (OE) and Aftermarket business globally, ensuring customer satisfaction, market growth, and technical excellence. The position involves product support, sales enablement, field service, and customer relationship management. This position will provide specialist technical and craft knowledge of Closure & Signaller products for OE and field service support at Celeros FT GD Engineering and customer sites located both in the UK and globally. This support will also include travel to offshore and remote installations. Responsibility would include all aspects of product & field service and support, from supporting aftermarket technical enquiries, plant installation and commissioning through to fault finding, repair / upgrade scopes and operator training. Client interaction and the assistance in RCA processes can be expected.
Principal Duties and Responsibilities
- Deliver remote and on-site technical support for commissioning, maintenance and engineering on the range of Celeros and non-Celeros Closure and Signaler products.
- Act as SME for OE closure and signaller products.
- Support RCA in collaboration with Service / Aftermarket and OE Engineering Teams.
- Travel to customer sites and offices including UK and overseas; onshore & offshore installations is an essential aspect.
- Execute the site support aspects of Closure Maintenance Best Practice in conjunction with Service / Aftermarket and OE Engineering Teams, and as per acceptable and practiced Industry standards, to retain and grow Closure Services & Aftermarket.
- Work with the Commercial team to gather market intelligence and assist in assessing market opportunities and supporting the strategy to target and grow aftermarket.
- Close Collaboration with Commercial, Service / Aftermarket & Engineering teams to address client enquiries and technical requests.
- Develop and maintain strong customer relationships, provide product training for customer, distributor and internal teams on product use, repair and maintenance.
- Ensure compliance with and drive continuous improvement in line with Celeros EH&S requirements.
- Responsible for the adherence to all company, corporate, local, client specific safety and environmental policies and regulations.
Knowledge, Skills and Abilities
- Background in either field service or workshop service of current OE & legacy range of Celeros FT GD Engineering products & associated equipment.
- Ability to work at site alone or as part of a team.
- Be prepared to work away from home as and when required.
- Have an understanding and working experience in health & safety procedures and be able to complete and work to written risk assessments.
- Review of site reports and compilation of continuation reports for site activities.
- Compile method statements and SOPs.
- Must have a “can do” approach and a strong awareness of what is needed to make things happen when under pressure.
- Meticulous work ethic and strong team player.
- Results oriented and customer focused.
- Good general PC skills and knowledge of computer system and software packages including Microsoft Word, Excel, TEAMS, SAP CRM & CONCUR.
- Full UK driving license.
Education and Experience
- Time served mechanical engineering apprenticeship / HNC Engineering.
- Min 5 years’ experience in the oil & gas industry.
- Previous knowledge and experience of closure & signaler products.
You must have valid right to work in the UK to apply for this role.
BENEFITS
- Opportunities to develop
- Bonus
- 33 days holiday (inclusive of bank holidays)
- Holiday buy and sell
- Pension
- Life Cover
- Employee Assistance Program
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Required daily to stand, sit, walk, talk, hear, and see (specific close vision abilities are required to perform computer work).
- Required occasionally to stoop, kneel, crouch and crawl.
- Required daily to use hands and fingers and arms to reach (to operate a computer and telephone).
- Required occasionally to lift and/or move objects that are light to moderate.
- Required occasionally to travel (usually by air or road so may be required to sit for extended periods).
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work with moderate noise (i.e. business office with computers, phone, and printers, etc.).
- Ability to work in an open planned office / individual office.
- Ability to sit at a computer terminal for extended periods.
- Ability to sit in a car or on a plane for extended periods.
CELEROS FLOW TECHNOLOGY VALUES
- INTEGRITY: We work safely and respect our employees, business partners & environment. We always lead by example.
- SPEED: In our mission to bring mission-critical flow control equipment to the world, energy in our actions & urgency.
- ACCOUNTABILITY: We stand behind our actions and deliver on our promises.
- PARTNERSHIP: We collaborate across our teams & our customers to win together. We rely on each other to deliver the best outcome & celebrate successes.
- EXCELLENCE: We are passionate about being the best at engineering, manufacturing & maintaining mission-critical equipment. We seek quality & community improvement in every interaction.
- QUALITY: Quality encompasses all aspects of Celeros’ business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.
CELEROS Flow Technology is an equal opportunity employer.
Service Operations Manager in Worksop employer: Celeros Flow Technology
Contact Detail:
Celeros Flow Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager in Worksop
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Operations Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in field service and technical support. Share specific examples of how you've tackled challenges in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Celeros Flow Technology, and express your interest. A little initiative can go a long way in getting noticed.
✨Tip Number 4
Keep learning! Stay updated on the latest trends and technologies in the oil and gas industry. This not only boosts your knowledge but also shows potential employers that you're committed to continuous improvement. Plus, we’ve got loads of resources on our website to help you out!
We think you need these skills to ace Service Operations Manager in Worksop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Manager role. Highlight relevant experience in field service and technical support, and don’t forget to showcase your problem-solving skills and customer focus!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the industry and how your background aligns with Celeros Flow Technology’s values. Be sure to mention any specific experiences that demonstrate your ability to thrive in a collaborative environment.
Showcase Your Technical Skills: Since this role involves technical expertise, make sure to highlight your knowledge of Closure & Signaller products. Mention any relevant software skills, like Microsoft Word and Excel, as well as your experience in health and safety procedures.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Celeros Flow Technology
✨Know Your Products Inside Out
As a Service Operations Manager, you'll need to demonstrate a solid understanding of Closure & Signaller products. Brush up on their features, benefits, and common issues. Being able to discuss these confidently will show your technical expertise and commitment to customer satisfaction.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in field service or technical support. Highlight your 'can do' approach and how you’ve successfully resolved customer issues under pressure. This will resonate well with the company's focus on accountability and excellence.
✨Emphasise Team Collaboration
Celeros values partnership and collaboration across teams. Be ready to discuss how you've worked with commercial, engineering, and service teams in the past. Share specific instances where your teamwork led to successful outcomes, as this aligns with their emphasis on working together to achieve results.
✨Prepare for Travel and Flexibility Questions
Since the role involves travel to customer sites, be prepared to discuss your willingness to work away from home. Share any relevant experiences that demonstrate your adaptability and readiness to handle various working conditions, which is crucial for this position.
