Celerity Doxford - Technical HQ / Hybrid
Technical Graduate
Celerity are recruiting Graduates to join a dynamic, growing business on their 3 year Technical Graduate Scheme, encompassing our pillars of Data Resilience, Software, Infrastructure and Cyber Security. This is an exciting opportunity for proactive and innovative candidates to work for an IBM Platinum Partner in the managed services arena, undertaking a comprehensive development programme to lead to a successful career in tech. The ideal candidate will have completed or be in their final year of a STEM related degree and a keen interest in technology. They will adapt to new technologies and methodologies, understand the need for effective communication, organisation and process improvement and be keen to work as part of a highly respected team.
The Graduate Scheme will involve rotations across the Technical Operations Department and an opportunity for personal and professional development. The main roles and responsibilities during the scheme are:
Software
- Assist in the design, development, testing, and deployment of software solutions and automation tools.
- Support the development of scripts and workflows to streamline operational processes and improve service delivery.
- Participate in software testing, quality assurance, and release management activities.
- Work with development and engineering teams to troubleshoot application issues and identify root causes.
- Contribute to the maintenance and enhancement of customer-facing platforms and internal business systems.
- Support integration projects involving cloud services, third-party applications, and enterprise technologies.
- Document technical solutions, coding standards, and development processes.
- Develop an understanding of Agile, DevOps, and modern software engineering practices.
Infrastructure
- Support the implementation, management, and monitoring of customer infrastructure environments.
- Assist in administering Microsoft 365, Azure, Windows Server, virtualisation, storage, and networking technologies.
- Participate in infrastructure projects including cloud migrations, upgrades, and technology refresh programmes.
- Monitor system performance, capacity, and availability to ensure service reliability.
- Troubleshoot hardware, software, networking, and connectivity issues.
- Contribute to disaster recovery planning, backup management, and infrastructure resilience activities.
- Assist with the deployment and configuration of cloud-native and hybrid infrastructure solutions.
- Support continuous improvement initiatives designed to increase service stability and efficiency.
Cyber
- Assist security teams in monitoring, identifying, and responding to cyber security threats and vulnerabilities.
- Participate in Security Operations Centre (SOC) activities, threat monitoring, and incident investigation.
- Support vulnerability assessment and remediation programmes across customer environments.
- Contribute to security awareness initiatives and best practice adoption.
- Assist in implementing and maintaining security controls aligned to recognised frameworks and standards.
- Support identity and access management processes, including user provisioning and privileged access controls.
- Participate in cyber incident response exercises, post-incident reviews, and lessons-learned activities.
- Develop an understanding of key security principles including Zero Trust, defence-in-depth, and secure-by-design methodologies.
Resilience
- Support business continuity and disaster recovery planning activities.
- Participate in resilience testing exercises and service restoration simulations.
- Assist in evaluating risks that may impact service availability, customer operations, or business performance.
- Support the maintenance of resilience documentation, recovery procedures, and response plans.
- Contribute to incident management, problem management, and post-incident review processes.
- Analyse trends from incidents, outages, and service performance data to identify improvement opportunities.
- Work collaboratively across teams to strengthen operational resilience and reduce service risk.
- Support compliance with regulatory, security, and operational standards.
Service Delivery
- Deliver excellent customer service through proactive communication and professional technical support.
- Participate in customer meetings, service reviews, and project workshops.
- Manage and resolve incidents and service requests in accordance with agreed service levels.
- Assist in producing customer reports, technical documentation, and service improvement recommendations.
- Build strong working relationships with customers, partners, and colleagues.
- Maintain accurate records within service management and ticketing systems.
Celerity Doxford - Technical HQ / Hybrid
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Technical Graduate employer: Celerity
Celerity is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for a Customer Success Manager looking to make a meaningful impact. With a focus on employee growth and autonomy, you will have the opportunity to shape the Customer Success function while working alongside cutting-edge technology and enterprise clients. Our commitment to professional development, coupled with a supportive team environment, ensures that you can thrive and advance your career in this fast-paced, innovative setting.
