The Customer Success Manager is responsible for driving customer value realisation, retention and expansion within Celeritys growth segment customer base. You will own the customer lifecycle from onboarding through to advocacy, building and maintaining strong relationships that secure renewals, generate expansion opportunity and make a positive impact on Net Revenue Retention (NRR) and our Net Promoter Score (NPS). Working closely with the Head of Customer Success, Sales,
Customer Success Manager in London employer: Celerity
Celerity is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for a Customer Success Manager looking to make a meaningful impact. With a focus on employee growth and autonomy, you will have the opportunity to shape the Customer Success function while working alongside cutting-edge technology and enterprise clients. Our commitment to professional development, coupled with a supportive team environment, ensures that you can thrive and advance your career in this fast-paced, innovative setting.
