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- Tasks: Engage with callers about clinical studies and recruit eligible participants.
- Company: Celerion is a leader in clinical research, dedicated to accelerating drug development.
- Benefits: Enjoy flexible scheduling, a supportive team environment, and opportunities for growth.
- Why this job: Make a real impact in healthcare while honing your customer service skills.
- Qualifications: A-level education required; previous call centre or medical knowledge preferred.
- Other info: Join a company that values integrity, teamwork, and respect.
The predicted salary is between 30000 - 42000 £ per year.
Celerion is committed to swift, exceptional clinical research through translational medicine.Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.Celerion offers one of the most experienced clinical pharmacology research networks in the industry.
Do you enjoy providing excellent customer service? If so, we may have the position for you! Celerion is currently seeking a full-time Study Participant Representative to join our clinical study recruitment team.
In this role, you will answer inbound calls from the public interested in information regarding clinical study participation. You will screen callers and recruit those who meet eligibility criteria to participate in clinical studies. You will also be responsible for collecting and entering participant medical history information into our database system and make outbound calls to study participants as needed.
We need candidates with the ability to work a flexible schedule and this will include mainly daytime shifts but occasionally evening or weekend shifts as well on a rotating basis.
Requirements
- Must demonstrate excellent professional telephone communication skills
- Must demonstrate commitment to providing outstanding customer service
- Be able to sort information from multiple clinical studies and advise participants appropriately
- Computer data entry experience preferred
- Accuracy and attention to detail essential
- Proactive attitude
- Previous call centre, telemarketing, or promotional experience highly desirable
- Previous knowledge of medical terminology is preferred
- A-level education standard required
Celerion Values: Integrity Trust Teamwork Respect
Celerion is an Equal Opportunity Employer.
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Study Participant Representative employer: Celerion
Contact Detail:
Celerion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Study Participant Representative
✨Tip Number 1
Familiarise yourself with clinical research terminology. Understanding medical terms will not only help you communicate effectively with potential study participants but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves answering inbound calls, consider role-playing scenarios with a friend or family member to enhance your ability to engage and inform callers.
✨Tip Number 3
Be prepared to discuss your customer service experience in detail. Think of specific examples where you provided excellent service, as this will show your dedication to helping others, which is crucial for this position.
✨Tip Number 4
Show your flexibility regarding work hours. Since the job requires a rotating schedule, emphasising your willingness to adapt to different shifts can set you apart from other candidates.
We think you need these skills to ace Study Participant Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Study Participant Representative position. Tailor your application to highlight relevant skills and experiences that align with what Celerion is looking for.
Highlight Communication Skills: Since excellent telephone communication skills are crucial for this role, make sure to emphasise any relevant experience you have in customer service or call centre environments. Use specific examples to demonstrate your ability to communicate effectively.
Showcase Attention to Detail: Celerion values accuracy and attention to detail. In your application, provide examples of how you've successfully managed data entry tasks or handled sensitive information in previous roles. This will show that you can meet their expectations.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that are most relevant to the Study Participant Representative position. Use keywords from the job description to ensure your application stands out to the hiring team.
How to prepare for a job interview at Celerion
✨Showcase Your Communication Skills
As a Study Participant Representative, excellent telephone communication is key. Practice clear and concise responses to common questions about clinical studies, and be prepared to demonstrate your ability to engage with callers in a friendly and professional manner.
✨Highlight Your Customer Service Experience
Celerion values outstanding customer service, so be ready to share specific examples from your past roles where you went above and beyond for customers. This will show your commitment to providing exceptional support to study participants.
✨Familiarise Yourself with Medical Terminology
While previous knowledge of medical terminology is preferred, it’s beneficial to brush up on relevant terms before the interview. This will help you feel more confident when discussing participant eligibility and medical history during the interview.
✨Demonstrate Attention to Detail
Accuracy is essential in this role, especially when entering participant information into databases. Be prepared to discuss how you ensure accuracy in your work and provide examples of how you've handled detailed tasks in previous positions.
