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- Tasks: Engage with callers about clinical studies and recruit eligible participants.
- Company: Celerion is a leader in clinical research, dedicated to accelerating drug development.
- Benefits: Enjoy flexible working hours and the chance to make a real impact in healthcare.
- Why this job: Join a dynamic team that values integrity, teamwork, and respect while helping advance medical research.
- Qualifications: A-level education required; customer service experience and attention to detail are essential.
- Other info: Opportunity for evening and weekend shifts on a rotating basis.
The predicted salary is between 30000 - 42000 £ per year.
Study Participant Representative Belfast, Northern Ireland Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Celerion offers one of the most experienced clinical pharmacology research networks in the industry. Do you enjoy providing excellent customer service? If so, we may have the position for you! Celerion is currently seeking a full-time Study Participant Representative to join our clinical study recruitment team. In this role, you will answer inbound calls from the public interested in information regarding clinical study participation. You will screen callers and recruit those who meet eligibility criteria to participate in clinical studies. You will also be responsible for collecting and entering participant medical history information into our database system and make outbound calls to study participants as needed. We need candidates with the ability to work a flexible schedule and this will include mainly daytime shifts but occasionally evening or weekend shifts as well on a rotating basis. Requirements Must demonstrate excellent professional telephone communication skills Must demonstrate commitment to providing outstanding customer service Be able to sort information from multiple clinical studies and advise participants appropriately Computer data entry experience preferred Accuracy and attention to detail essential Proactive attitude Previous call centre, telemarketing, or promotional experience highly desirable Previous knowledge of medical terminology is preferred A-level education standard required Celerion Values: Integrity,Trust ,Teamwork, Respect Celerion is an Equal Opportunity Employer. Skills: Customer Service41bf1e1f-b16b-4260-a40a-17c77a06fd15
Study Participant Recruiter employer: Celerion
Contact Detail:
Celerion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Study Participant Recruiter
✨Tip Number 1
Familiarise yourself with clinical research terminology. Understanding the basics of medical terms will not only help you communicate effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves answering inbound calls, consider role-playing with a friend or family member to enhance your ability to engage with potential study participants confidently.
✨Tip Number 3
Showcase your customer service experience. Think of specific examples from your past roles where you provided exceptional service, as these stories can highlight your suitability for the Study Participant Recruiter position.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours. Since the role requires a mix of daytime, evening, and weekend shifts, emphasising your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Study Participant Recruiter
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Study Participant Recruiter position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Customer Service Skills: Since the role requires excellent customer service skills, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to communicate effectively and assist customers.
Showcase Relevant Experience: If you have previous experience in call centres, telemarketing, or any customer-facing roles, be sure to include this in your application. Mention any familiarity with medical terminology as it is preferred for this position.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is essential for this role, so ensure your application reflects that quality.
How to prepare for a job interview at Celerion
✨Showcase Your Communication Skills
As a Study Participant Recruiter, excellent telephone communication is key. Practice clear and concise responses to common questions, and be prepared to demonstrate your ability to engage with callers effectively.
✨Highlight Your Customer Service Experience
Celerion values outstanding customer service. Be ready to share specific examples from your previous roles where you went above and beyond to assist customers or clients, showcasing your commitment to service excellence.
✨Familiarise Yourself with Medical Terminology
While not mandatory, having a basic understanding of medical terminology can set you apart. Brush up on relevant terms and concepts that may come up during the interview, as this will show your proactive attitude and readiness for the role.
✨Demonstrate Attention to Detail
Accuracy is essential in this role. Prepare to discuss how you ensure precision in your work, especially when entering data or screening participants. Consider sharing any tools or methods you use to maintain high standards in your tasks.
