At a Glance
- Tasks: Engage with the public to recruit participants for clinical studies and provide excellent customer service.
- Company: Join Celerion, a leader in innovative clinical research and drug development.
- Benefits: Flexible working hours, competitive salary, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic and collaborative workplace.
- Why this job: Make a difference in healthcare by helping bring new treatments to market faster.
- Qualifications: Strong communication skills and a proactive attitude; A-level education required.
The predicted salary is between 25000 - 30000 € per year.
Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Celerion offers one of the most experienced clinical pharmacology research networks in the industry.
Celerion is currently seeking a full-time Study Participant Representative to join our clinical study recruitment team. In this role, you will answer inbound calls from the public interested in information regarding clinical study participation. You will screen callers and recruit those who meet eligibility criteria to participate in clinical studies. You will also be responsible for collecting and entering participant medical history information into our database system and make outbound calls to study participants as needed.
We need candidates with the ability to work a flexible schedule, which will include mainly daytime shifts but occasionally evening or weekend shifts on a rotating basis.
Requirements- Must demonstrate excellent professional telephone communication skills
- Must demonstrate commitment to providing outstanding customer service
- Be able to sort information from multiple clinical studies and advise participants appropriately
- Computer data entry experience preferred
- Accuracy and attention to detail essential
- Proactive attitude
- Previous call centre, telemarketing, or promotional experience highly desirable
- Previous knowledge of medical terminology is preferred
- A-level education standard required
- Integrity
- Trust
- Teamwork
- Respect
Celerion is an Equal Opportunity Employer. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Clinical Research Recruiter JBLE1_NI in Belfast employer: Celerion
Celerion is an exceptional employer that prioritises integrity, teamwork, and respect, creating a supportive work culture in Belfast. As a Clinical Research Recruiter, you will benefit from a dynamic environment that fosters professional growth and offers flexible scheduling options, ensuring a healthy work-life balance. Join us to be part of a dedicated team that plays a crucial role in advancing clinical research and improving patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Research Recruiter JBLE1_NI in Belfast
✨Tip Number 1
Get to know the company inside out! Research Celerion's values and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their mission in clinical research.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls and screening participants, it’s crucial to sound confident and friendly. Try role-playing with a friend to nail down your communication style.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as someone who truly cares about participant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Clinical Research Recruiter JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Clinical Research Recruiter role. Highlight any relevant experience, especially in customer service or recruitment, and don’t forget to mention your attention to detail and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about clinical research and how your skills align with our values at Celerion. Keep it concise but engaging!
Show Off Your Skills:In your application, be sure to showcase your computer data entry experience and any knowledge of medical terminology. These are key for the role, so let us know how you’ve used these skills in the past!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to our recruitment team. We can’t wait to hear from you!
How to prepare for a job interview at Celerion
✨Know Your Stuff
Familiarise yourself with clinical research terminology and the specific studies Celerion is involved in. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to assist someone, as this role heavily relies on communication and support.
✨Be Ready for Flexibility
Since the job requires a flexible schedule, be prepared to discuss your availability openly. Mention any previous experience working varied hours and how you managed it effectively.
✨Practice Your Communication
As you'll be answering inbound calls, practice speaking clearly and professionally. You might even want to do mock calls with a friend to get comfortable with the format and flow of conversations you'll be having.
