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For Companies At a Glance
- Tasks: Lead and optimise global Professional and Managed Services for a leading data technology company.
- Company: Celebrus, a global leader in enterprise customer data technology with 25+ years of experience.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Join a dynamic team committed to diversity and continuous improvement.
- Why this job: Make a significant impact by enhancing customer relationships through innovative data solutions.
- Qualifications: Proven experience in leading enterprise services in a SaaS or software environment.
The predicted salary is between 120000 - 150000 £ per year.
About Celebrus
Celebrus is on a mission to improve the relationships between brands and consumers through better data. With more than 25 years in the market, Celebrus is a publicly traded company in the UK and a global leader in enterprise customer data technology. Our platform is trusted by some of the world’s largest organizations and is deployed across 30+ countries.
Position Description
Reporting directly to the CEO, we are seeking a proven, execution-driven Vice President of Global Services to lead, optimize and scale our global Professional Services and Managed Services organizations. This leader owns outcomes, efficiency, and accountability across the entire post-sale delivery for our customer’s use cases while partnering with our Customer Success organization to create highly referenceable clients by delivering significant value. We seek a proven enterprise services executive with a clear track record of running value-generating, efficient, consulting organizations for a growing software business with discipline, precision, and urgency. This person should also have experience in leveraging services partners to augment our delivery model and bring further efficiencies to our customers. You will be expected to drive predictable delivery, world-class customer outcomes, and strong services margins while building operating models that scale with the business.
Core Responsibilities
- Global strategy and execution for Professional Services and Managed Services.
- Delivery outcomes for all of our projects with a special focus on the customer’s acknowledgement of value and satisfaction from our software platform.
- Services operating model, utilization, margins, and capacity planning.
- Executive-level customer relationships and escalations.
- Services talent, leadership bench, and performance culture.
- A strong partnership with the Product team, as the primary goal is to deliver value from our software.
Enterprise Professional Services Leadership
- Lead all enterprise implementation, onboarding, and advisory engagements.
- Develop and continuously improve standardized delivery methodologies and governance across regions.
- Drive fast time-to-value without sacrificing quality or margin.
- Partner tightly with Sales and Customer Success on deal structure, services packaging, renewals and upsell path.
- Eliminate inefficiencies and variability in delivery execution.
Enterprise Managed Services Leadership
- Own and scale the managed services portfolio for customers.
- Drive recurring services revenue, renewals, and expansion.
- Establish clear SLAs, KPIs, and accountability across delivery teams.
- Ensure operational reliability, optimization, and continuous improvement.
Operating Model & Financial Rigor
- Design and continuously improve a best-in-class global services operating model.
- Own services P&L, forecasting, margin performance, and cost controls.
- Drive utilization, realization, and delivery predictability.
- Implement metrics-driven execution across all services teams.
Customer Outcomes & Executive Engagement
- Serve as executive sponsor for strategic enterprise accounts.
- Own escalations and ensure rapid, decisive resolution.
- Ensure services consistently drive measurable customer outcomes.
- Partner with Customer Success to drive retention and expansion.
Talent & Performance Culture
- Build and lead a high-performance, accountable services organization.
- Recruit, develop, and retain top-tier enterprise consulting leaders.
- Establish clear expectations, accountability, and career paths.
- Drive a culture of ownership, execution, and continuous improvement.
Skills & Requirements
- Significant experience leading enterprise Professional Services and/or Managed Services organizations in a SaaS or software company.
- Proven experience running consulting organizations within a software business of our size and desired growth plans.
- Strong track record improving services efficiency, margins, and customer satisfaction.
- Deep experience designing and scaling enterprise services operating models.
- Executive presence with customers and internal stakeholders.
Ways of Working
- Decisive leader who identifies issues, effectively communicates them and acts quickly to resolve them.
- Acts decisively to address under-performance and drive best practice.
- Independent-minded, formulates clear, well-evidenced recommendations and challenges the CEO / Management Team.
- Demonstrates strong emotional intelligence, adapting communication style to effectively influence diverse stakeholders.
- Hands-on executor, prepared to roll up sleeves, get into the weeds of services management, and own gritty, but critical tasks where required.
Travel Requirements
Minimal travel as and when required.
What Success Looks like
- Enterprise customers achieve rapid, measurable time-to-value.
- Services operate with high utilization, strong margins, and predictability.
- Professional Services and Managed Services operate as a unified engine.
- Teams are accountable, aligned, and consistently delivering results in partnership with relevant divisions of the business.
Celebrus Technologies is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. We encourage you to bring your true self to work every day, as we embrace who you are and evaluate everyone equally. Qualified applicants are considered for employment, and employees are treated during employment without regard to any characteristic protected under applicable law.
Vice President, Global Services employer: Celebrus Technologies Limited
Contact Detail:
Celebrus Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President, Global Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their mission, values, and recent news. When we show genuine interest and knowledge about Celebrus, it’ll definitely set us apart from the competition.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. The more we practice, the more natural we’ll feel during the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows our enthusiasm and professionalism, which is always a plus in the eyes of potential employers.
We think you need these skills to ace Vice President, Global Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading enterprise services. We want to see how your skills align with our mission at Celebrus, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills: As a VP, we’re looking for someone who can lead and inspire teams. Use your application to demonstrate your leadership style and how you've successfully managed services organisations in the past. We love a good success story!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and precision, especially when it comes to your experience and how it relates to the role. Avoid jargon and get straight to the point!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Celebrus Technologies Limited
✨Know the Company Inside Out
Before your interview, dive deep into Celebrus' mission, values, and recent developments. Understanding their focus on improving brand-consumer relationships through data will help you align your answers with their goals.
✨Showcase Your Leadership Experience
As a Vice President, you'll need to demonstrate your ability to lead and optimise teams. Prepare specific examples of how you've successfully managed Professional Services or Managed Services in the past, focusing on outcomes and efficiency.
✨Prepare for Executive-Level Engagement
Since this role involves working closely with the CEO and other executives, practice articulating your vision and strategies clearly. Be ready to discuss how you would handle escalations and ensure customer satisfaction at an executive level.
✨Highlight Your Financial Acumen
Understanding P&L, forecasting, and margin performance is crucial. Be prepared to discuss how you've driven financial success in previous roles, including any metrics you've used to measure service delivery and operational efficiency.