Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional guest experiences and manage events with flair and attention to detail.
- Company: Join a prestigious hospitality brand known for luxury and outstanding service.
- Benefits: Competitive pay, travel opportunities, and a chance to work in a vibrant team.
- Why this job: Be the face of luxury service and create unforgettable moments for guests.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for guest satisfaction.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.
The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation.
The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs and expectations are executed in a flawless timely manner.
Qualifications:
- Ability to speak English clearly, distinctly and cordially with guests.
- 2-3 years background experience as Front Desk/Receptionist in a 4 or 5 star Hotel.
- Experience in handling different types of events with 80+ guests.
- Guest services shipboard experience is an advantage.
Essential duties and responsibilities:
- Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results.
- Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening.
- Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment.
- Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences.
- Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
- As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
Concierge and Events - UK in Plymouth employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge and Events - UK in Plymouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out to current Concierges on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, have a quick introduction ready that highlights your experience and passion for guest services. Make it memorable – you want them to remember you when a position opens up!
✨Tip Number 3
Show off your skills! If you can, volunteer or take part in events where you can demonstrate your hospitality and organisational skills. This not only builds your experience but also gives you great stories to share during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your relevant experience in guest relations and event management. Remember, we love seeing candidates who are genuinely excited about providing exceptional service!
We think you need these skills to ace Concierge and Events - UK in Plymouth
Some tips for your application 🫡
Show Off Your Hospitality Skills: Make sure to highlight your experience in hospitality and guest relations. We want to see how you've gone above and beyond to create memorable experiences for guests, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we’re looking for.
Be Personable and Professional: Remember, communication is key in this role! Write your application in a friendly yet professional tone. We want to get a sense of your personality and how you would interact with our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Celebrity Cruises
✨Know Your Stuff
Familiarise yourself with the company and its values. Understand the role of a Concierge and what exceptional service looks like. Be ready to discuss how your previous experience aligns with the expectations outlined in the job description.
✨Showcase Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively handled guest concerns or escalated situations in the past, demonstrating your ability to listen and respond empathetically.
✨Demonstrate Attention to Detail
Bring up specific instances where your attention to detail made a difference in guest experiences. Whether it’s remembering a guest's preferences or ensuring an event runs smoothly, show that you can anticipate needs and execute flawlessly.
✨Be a Team Player
Highlight your experience working in teams, especially in high-pressure environments. Discuss how you’ve collaborated with others to enhance guest experiences and how you take ownership of your responsibilities while supporting your colleagues.