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- Tasks: Deliver exceptional guest experiences and manage events with flair and attention to detail.
- Company: Join a leading hospitality brand known for its premium service and vibrant culture.
- Benefits: Competitive pay, travel opportunities, and a chance to grow in the hospitality industry.
- Why this job: Be the face of luxury service and create unforgettable moments for guests.
- Qualifications: Experience in high-end hospitality and excellent communication skills are essential.
- Other info: Dynamic role with opportunities to lead and innovate in guest relations.
The predicted salary is between 36000 - 60000 £ per year.
The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.
The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation.
The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs and expectations are executed in a flawless timely manner.
Qualifications:- Ability to speak English clearly, distinctly and cordially with guests.
- 2-3 years background experience as Front Desk/Receptionist in a 4 or 5 star Hotel.
- Experience in handling different types of events with 80+ guests.
- Guest services shipboard experience is an advantage.
- Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results.
- Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening.
- Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment.
- Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences.
- Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
- As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
Concierge and Events - UK in Nottingham employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge and Events - UK in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Concierge role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your outstanding communication skills. Prepare a brief introduction about yourself that highlights your experience and passion for providing exceptional guest service.
✨Tip Number 3
Stay proactive! If you see a job listing that excites you, don’t just wait for the application process to open. Reach out directly to the company through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Showcase your organisational skills! During interviews, share specific examples of how you've successfully managed events or handled guest requests in the past. This will demonstrate your ability to anticipate needs and deliver a seamless experience.
We think you need these skills to ace Concierge and Events - UK in Nottingham
Some tips for your application 🫡
Show Off Your Hospitality Skills: Make sure to highlight your experience in hospitality and guest relations. We want to see how you've gone above and beyond to create memorable experiences for guests, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit into our team.
Be Detail-Oriented: Attention to detail is key in this role. Make sure your application is free from typos and errors. A polished application reflects your professionalism and shows us you care about the quality of your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Celebrity Cruises
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s values and the specifics of the Concierge role. Familiarise yourself with the types of events they handle and the level of service expected. This will show that you’re genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous roles in hospitality, especially any experience with high-end service or event management. Use specific examples to illustrate how you’ve successfully anticipated guests' needs and handled challenging situations.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and respond thoughtfully. This shows you value their input and are engaged in the conversation.
✨Dress to Impress
Since this role is all about premium service, make sure you dress smartly for the interview. A polished appearance reflects your understanding of the hospitality industry and sets a positive tone right from the start.