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- Tasks: Deliver exceptional guest experiences and manage events with flair and attention to detail.
- Company: Join a prestigious hospitality brand known for its luxury service and vibrant team culture.
- Benefits: Competitive pay, travel opportunities, and a chance to work in a dynamic environment.
- Why this job: Be the face of luxury service and create unforgettable moments for guests.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for guest satisfaction.
- Other info: Opportunity for career growth in a fast-paced, rewarding setting.
The predicted salary is between 36000 - 60000 £ per year.
The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.
The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation.
The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs and expectations are executed in a flawless timely manner.
Qualifications:
- Ability to speak English clearly, distinctly and cordially with guests.
- 2-3 years background experience as Front Desk/Receptionist in a 4 or 5 star Hotel.
- Experience in handling different types of events with 80+ guests.
- Guest services shipboard experience is an advantage.
Essential duties and responsibilities:
- Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results.
- Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening.
- Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment.
- Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences.
- Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
- As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
Concierge and Events - UK in Leicester employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge and Events - UK in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Concierge role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to showcase your outstanding hospitality skills and experiences. A confident, engaging introduction can make all the difference in landing that dream job.
✨Tip Number 3
Stay proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. Show them you’re eager and ready to contribute to their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. It’s a simple yet effective way to reinforce your enthusiasm for the role.
We think you need these skills to ace Concierge and Events - UK in Leicester
Some tips for your application 🫡
Show Off Your Hospitality Skills: When writing your application, make sure to highlight your experience in hospitality. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your exceptional service skills.
Be Organised and Detail-Oriented: As a Concierge, attention to detail is key! In your written application, demonstrate your organisational skills by outlining how you manage multiple tasks or events simultaneously. We love seeing candidates who can juggle responsibilities while keeping everything running smoothly.
Communicate Clearly and Cordially: Your ability to communicate effectively is crucial for this role. Use clear and friendly language in your application to reflect the kind of communication style we value at StudySmarter. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Celebrity Cruises
✨Know Your Guest Experience
Before the interview, dive deep into what exceptional guest service means. Familiarise yourself with the specific needs of different types of guests, especially VIPs and groups. This will help you articulate how you can enhance their experience during your chat.
✨Showcase Your Organisational Skills
Prepare examples from your past roles where you successfully managed events or guest services. Highlight your ability to juggle multiple tasks while maintaining attention to detail. This is crucial for a Concierge role, so be ready to impress!
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Respond thoughtfully to their questions and show empathy in your answers. This reflects the kind of service you’ll provide to guests.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling an upset guest or coordinating a last-minute event. Think through your responses ahead of time, focusing on how you would maintain professionalism and deliver a seamless experience.