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For Companies At a Glance
- Tasks: Own guest interactions and ensure exceptional service experiences.
- Company: Join a leading hospitality brand known for premium service.
- Benefits: Enjoy opportunities for growth, travel, and unique experiences at sea.
- Why this job: Be part of a dynamic team that values empathy and professionalism.
- Qualifications: 2-3 years in front desk roles; multilingual skills are a plus.
- Other info: Experience shipboard hospitality for a truly unique career adventure.
The predicted salary is between 28800 - 43200 £ per year.
The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.
The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services.
Qualifications:
- SHIPBOARD Employment type.
- Ability to speak English clearly, distinctly and cordially with guests.
- Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency).
- 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
- Guest services shipboard experience is an advantage.
Essential duties and responsibilities:
- Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
- Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis
- Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
- As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
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Guest Relations Officer - UK employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Officer - UK
✨Tip Number 1
Familiarise yourself with the specific needs and expectations of guests in a shipboard environment. Understanding the unique challenges and opportunities that come with working on a ship can set you apart from other candidates.
✨Tip Number 2
Enhance your communication skills by practising active listening and empathy. Being able to connect with guests on a personal level is crucial, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed guest interactions in previous roles. Think about specific situations where you went above and beyond to ensure a memorable experience.
✨Tip Number 4
If you speak additional languages, practice them regularly to maintain fluency. This will not only enhance your application but also prepare you for real-life interactions with diverse guests on board.
We think you need these skills to ace Guest Relations Officer - UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and qualifications of a Guest Relations Officer. This will help you tailor your application to highlight relevant experiences and skills.
Craft a Tailored CV: Your CV should reflect your experience in hospitality and guest relations. Emphasise any previous roles in front desk or receptionist positions, particularly in 4 or 5-star hotels, and include any language proficiencies that align with the job requirements.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional guest service. Use specific examples from your past experiences to demonstrate your communication skills, attention to detail, and ability to handle guest concerns professionally.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Guest Relations Officer.
How to prepare for a job interview at Celebrity Cruises
✨Showcase Your Communication Skills
As a Guest Relations Officer, communication is key. Be prepared to demonstrate your ability to speak clearly and cordially, especially in English. If you can converse in additional languages like Spanish or French, mention this during the interview to highlight your versatility.
✨Emphasise Your Hospitality Experience
With 2-3 years of experience in a front desk or receptionist role at a 4 or 5-star hotel, make sure to discuss specific examples of how you've provided exceptional service. Share stories that illustrate your ability to handle guest concerns with empathy and professionalism.
✨Demonstrate Problem-Solving Abilities
The role requires effective decision-making skills. Prepare to discuss situations where you've successfully resolved guest issues or escalated concerns. Highlight your calm composure and how you maintained professionalism under pressure.
✨Highlight Attention to Detail
Attention to detail is crucial in ensuring a memorable guest experience. Be ready to talk about how you manage tasks meticulously, whether it's maintaining cleanliness in guest areas or accurately reporting metrics. This will show your commitment to quality service.
