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For Companies At a Glance
- Tasks: Lead the Front Desk Team to deliver exceptional guest experiences and manage daily operations.
- Company: Join a prestigious cruise line known for its commitment to premium service and guest satisfaction.
- Benefits: Enjoy competitive pay, opportunities for travel, and a dynamic work environment on board.
- Why this job: Be part of a vibrant team that values hospitality and personal growth while making lasting memories for guests.
- Qualifications: 4+ years in a managerial role at a 4-5 star hotel; multilingual skills are a plus.
- Other info: Must be ready to work under pressure and handle diverse guest interactions with professionalism.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Qualifications:
- SHIPBOARD Employment type.
- Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
- Experience in handling 100+ guests in a 4–5-star hotel.
- Experience in handling and supervising 30+ Team Members in Guest Services Department.
- Must be willing to work under pressure
- Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).
Essential Duties & Responsibilities:
- All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
- Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
- Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
- Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
- Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
- Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
Front Desk Manager - UK employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Manager - UK
✨Tip Number 1
Familiarise yourself with the specific expectations of a Front Desk Manager in a 4-5 star hotel environment. Research the latest trends in guest relations and premium service to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in shipboard operations. Attend industry events or join online forums to connect with potential colleagues and learn about unadvertised opportunities.
✨Tip Number 3
Prepare to discuss your leadership style and how you handle team dynamics. Be ready to share specific examples of how you've successfully managed a team and improved guest satisfaction in previous roles.
✨Tip Number 4
If you speak additional languages, practice conversational skills relevant to the role. Being able to communicate effectively with a diverse range of guests can set you apart from other candidates.
We think you need these skills to ace Front Desk Manager - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk management or similar roles. Emphasise your leadership skills, ability to handle guest interactions, and any experience in a 4-5 star hotel environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you demonstrated exceptional service and leadership, and how you can contribute to the Front Desk Team.
Highlight Language Skills: If you speak additional languages, make sure to mention them prominently in your application. This is a valuable asset in the hospitality industry and can set you apart from other candidates.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved guest issues in the past. This demonstrates your ability to handle pressure and your commitment to guest satisfaction, which are crucial for this role.
How to prepare for a job interview at Celebrity Cruises
✨Showcase Your Hospitality Skills
As a Front Desk Manager, your ability to provide exceptional service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your communication skills and how they helped resolve guest issues effectively.
✨Demonstrate Leadership Experience
This role requires strong leadership abilities. Discuss your experience managing teams, particularly in high-pressure environments. Share how you motivated your team and ensured a seamless guest experience, as well as any training initiatives you implemented.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you had to handle difficult guests or unexpected situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Attention to Detail
Attention to detail is key in this role. Be ready to discuss how you ensure accuracy in financial transactions and guest interactions. Provide examples of how your meticulous nature has positively impacted guest satisfaction and operational efficiency.
