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- Tasks: Lead the Front Desk Team to deliver exceptional guest experiences and manage daily operations.
- Company: Join a renowned cruise line known for its premium service and unforgettable journeys.
- Benefits: Enjoy competitive pay, travel opportunities, and a vibrant work culture on board.
- Why this job: Be the face of hospitality, making lasting memories for guests while developing your leadership skills.
- Qualifications: 4+ years in a managerial role at a 4-5 star hotel; multilingual skills are a plus.
- Other info: Must be ready to thrive under pressure and maintain professionalism in all situations.
The predicted salary is between 36000 - 60000 £ per year.
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Qualifications:
- SHIPBOARD Employment type.
- Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.
- Experience in handling 100+ guests in a 4–5-star hotel.
- Experience in handling and supervising 30+ Team Members in Guest Services Department.
- Must be willing to work under pressure
- Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency).
Essential Duties & Responsibilities:
- All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
- Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike
- Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.
- Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis
- Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
- Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
Front Desk Manager employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Manager
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of the cruise line industry. Understanding the nuances of guest relations on a ship can set you apart, so research Celebrity Cruises' values and service standards to align your approach.
✨Tip Number 2
Network with professionals in the hospitality and cruise sectors. Attend industry events or join online forums where you can connect with current or former Front Desk Managers. This can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams in high-pressure environments. Prepare anecdotes that highlight your ability to resolve conflicts and enhance guest satisfaction.
✨Tip Number 4
If you speak additional languages, practice conversational proficiency before your interview. Being able to communicate with a diverse range of guests can be a significant advantage, so demonstrate this skill during your interactions with us.
We think you need these skills to ace Front Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front desk management and guest relations. Emphasise your leadership skills, ability to handle high-pressure situations, and any relevant language proficiencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you successfully managed guest interactions and led a team, demonstrating your fit for the position.
Highlight Relevant Experience: In your application, clearly outline your previous roles in 4-5 star hotels, focusing on your responsibilities and achievements. Include metrics or examples that illustrate your ability to manage large teams and guest volumes.
Showcase Your Communication Skills: Since communication is key in this role, ensure your application reflects your strong verbal and written communication abilities. Use clear, professional language and check for any grammatical errors before submitting.
How to prepare for a job interview at Celebrity Cruises
✨Showcase Your Hospitality Skills
As a Front Desk Manager, your ability to provide exceptional service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your experience in creating memorable guest experiences.
✨Demonstrate Leadership Qualities
This role requires strong leadership skills. Discuss your experience in managing teams, resolving conflicts, and fostering a positive work environment. Be ready to explain how you motivate and develop your team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle difficult guests or unexpected situations. Think about how you would apply the 'Ability to Resolve Issues' vision in these cases.
✨Emphasise Attention to Detail
Attention to detail is key in this position. Be ready to discuss how you ensure accuracy in financial transactions and guest interactions. Provide examples of how your meticulous nature has positively impacted guest satisfaction.
