Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead training initiatives to enhance hospitality standards and guest experiences across the fleet.
- Company: Join a leading cruise line dedicated to exceptional service and guest satisfaction.
- Benefits: Competitive salary, travel opportunities, and professional development in a vibrant industry.
- Why this job: Make a real impact on guest experiences while working in a dynamic and exciting environment.
- Qualifications: 3+ years in hospitality with expertise in service standards and training program development.
- Other info: Collaborative culture focused on continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Minimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service.
Proven ability to design, build and implement training programs that meet the specific needs of the shipboard operation.
Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques.
Advanced knowledge of principles and techniques of coaching, mentoring, and performance consulting.
Ability to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions.
Ability to speak English clearly, distinctly, and present professionally.
Exceptional skills in report writing and record keeping.
Duties/responsibilities:
- Collaborates with L&D/HR partners to develop tailored training based on identified opportunities.
- Responsible for influencing the scores of the Forbes Travel Guide ‘Quality Assessments’ and ‘Global Partner Ratings’ conducted fleet-wide.
- Identify areas of opportunity based on observations, from previous Forbes Quality Assessment reports and internal evaluations to then provide targeted support to both individual owners and department leaders.
- Submit post-visit elevation planning reports to Executive Committee and onboard owners.
- Focused on ensuring consistent delivery of the Retreat Program service standards, set‑ups, and SOPs to elevate the suite experience.
- Consultative holistic approach to ensure cross departmental communication is open & strong.
- Owner of the Self‑Evaluation 5-star Performance Platform, ensuring that it is being used across the fleet consistently, partnering with leaders across the fleet to utilize the data from internal evaluations to identify areas of opportunity.
Fleet Hospitality Director employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Hospitality Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Forbes Travel Guide standards. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your training skills! Prepare a mini-presentation or workshop that highlights your ability to design and implement training programmes. This will not only showcase your expertise but also demonstrate your proactive approach to potential employers.
✨Tip Number 3
Be ready to discuss your coaching and mentoring experiences in detail. Think of specific examples where you’ve helped others improve their performance. This will show that you’re not just about numbers but genuinely care about team development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Fleet Hospitality Director
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your hospitality experience, especially if you've got a solid background with Forbes Travel Guide standards. We want to see how your past roles have prepared you for this position!
Tailor Your Training Approach: Since designing and implementing training programs is key, share specific examples of how you've done this before. We love seeing creativity in how you meet the needs of your team and guests!
Communication is Key: Demonstrate your ability to collaborate effectively. Use clear examples of how you've worked with different teams to achieve results. Remember, we value strong communication skills!
Polish Your Writing Skills: Exceptional report writing is crucial for this role. Make sure your application is well-structured and free of errors. Show us your professional side right from the start by applying through our website!
How to prepare for a job interview at Celebrity Cruises
✨Know Your Hospitality Inside Out
Make sure you brush up on your knowledge of the Forbes Travel Guide service standards. Be ready to discuss how you've applied these principles in your previous roles and how they can elevate the guest experience.
✨Showcase Your Training Skills
Prepare examples of training programmes you've designed and implemented. Highlight how these initiatives improved service quality or guest satisfaction, as this will demonstrate your ability to tailor training to specific needs.
✨Communicate Effectively
Practice articulating your thoughts clearly and professionally. Since the role requires collaboration across departments, be prepared to discuss how you've successfully communicated with diverse teams to achieve results.
✨Be Data-Driven
Familiarise yourself with performance metrics and evaluation techniques. Be ready to talk about how you've used data to identify areas for improvement and how that has influenced your approach to service delivery.