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For Companies At a Glance
- Tasks: Be the go-to person for guests, ensuring their experience is top-notch and memorable.
- Company: Join a prestigious cruise line known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, travel opportunities, and a vibrant work environment.
- Why this job: Perfect for those who love hospitality and want to make a real impact on guest experiences.
- Qualifications: 2-3 years in hotel reception or event management; VIP service experience is a plus.
- Other info: This role is shipboard-based, offering a unique lifestyle and adventure at sea.
The predicted salary is between 30000 - 42000 £ per year.
The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.
The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner
Qualifications:
- SHIPBOARD Employment type
- Ability to speak English clearly, distinctly and cordially with guests.
- 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
- Experience in handling different types of events with 80+ guests.
- Guest services shipboard experience is an advantage.
Essential duties and responsibilities:
- Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
- Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment
- Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences
- Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
- As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
Concierge and Events - UK employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge and Events - UK
✨Tip Number 1
Familiarise yourself with the specific expectations of a Concierge role in a luxury environment. Research common guest requests and how to handle them efficiently, as this will demonstrate your understanding of the position during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in shipboard roles. Attend industry events or join online forums to gain insights and potentially get referrals for positions at StudySmarter.
✨Tip Number 3
Prepare to discuss your previous experiences in handling events and guest services. Be ready to share specific examples of how you managed large groups and resolved guest concerns, showcasing your problem-solving skills.
✨Tip Number 4
Demonstrate your knowledge of the brand and its offerings. Being well-versed in the ship's features and services will not only impress during interviews but also show your commitment to providing exceptional guest experiences.
We think you need these skills to ace Concierge and Events - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front desk or receptionist roles, particularly in 4 or 5-star hotels. Emphasise any event handling experience, especially with large groups, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to handle guest concerns professionally. Mention specific examples of how you've successfully managed events or resolved guest issues in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to guest services, event coordination, and maintaining a welcoming environment. Use keywords from the job description to demonstrate your fit for the role.
Showcase Your Personality: Since this role involves interacting with guests, convey your personable nature in your application. Use a friendly tone and express your passion for providing exceptional service to create a positive impression.
How to prepare for a job interview at Celebrity Cruises
✨Showcase Your Communication Skills
As a Concierge and Events professional, clear and cordial communication is key. Practice articulating your thoughts clearly and confidently, as you'll need to demonstrate this skill during the interview.
✨Highlight Relevant Experience
Make sure to discuss your background in front desk or receptionist roles, especially in 4 or 5-star hotels. Share specific examples of events you've handled, particularly those with large guest numbers, to showcase your experience.
✨Demonstrate Empathy and Problem-Solving
Prepare to discuss how you've effectively managed guest concerns in the past. Use examples that highlight your ability to listen actively and respond professionally, showing that you can handle escalated situations with grace.
✨Know the Brand and Services Inside Out
Familiarise yourself with the company's brand features, services, and any relevant ship-related information. Being knowledgeable will not only impress your interviewers but also show your genuine interest in the role.
