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For Companies At a Glance
- Tasks: Be the go-to person for guests, ensuring their experience is top-notch and memorable.
- Company: Join a prestigious cruise line known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, travel opportunities, and a vibrant work environment.
- Why this job: Perfect for those who love hospitality and want to make a real impact on guest experiences.
- Qualifications: 2-3 years in hotel reception or event management; VIP service experience is a plus.
- Other info: This role is shipboard-based, offering a unique lifestyle and adventure at sea.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.
The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner
Qualifications:
- SHIPBOARD Employment type
- Ability to speak English clearly, distinctly and cordially with guests.
- 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
- Experience in handling different types of events with 80+ guests.
- Guest services shipboard experience is an advantage.
Essential duties and responsibilities:
- Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
- Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
- Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment
- Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences
- Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
- As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
Concierge and Events - UK employer: Celebrity Cruises
Contact Detail:
Celebrity Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge and Events - UK
✨Tip Number 1
Familiarise yourself with the specific needs and expectations of high-end guests. Research luxury hospitality trends and understand what makes a memorable experience for VIPs, as this will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the luxury hospitality sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, especially those involving event management and guest services. Be ready to share specific examples of how you've handled challenging situations or exceeded guest expectations.
✨Tip Number 4
Showcase your knowledge of the brand and its offerings during the interview. Being well-informed about our services and how they align with guest needs will demonstrate your commitment and enthusiasm for the role.
We think you need these skills to ace Concierge and Events - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front desk or receptionist roles, especially in 4 or 5-star hotels. Emphasise any specific events you have managed, particularly those with 80+ guests.
Craft a Compelling Cover Letter: In your cover letter, showcase your ability to handle guest concerns professionally and empathetically. Mention your familiarity with concierge services and how you can enhance the guest experience.
Highlight Relevant Skills: Clearly outline your communication skills, especially your ability to speak English clearly and cordially. Include examples of how you've maintained a welcoming environment in previous roles.
Showcase Leadership Qualities: If you have experience leading teams or managing events, be sure to include this in your application. Highlight instances where you maintained composure and professionalism under pressure.
How to prepare for a job interview at Celebrity Cruises
✨Showcase Your Communication Skills
As a Concierge and Events professional, clear and cordial communication is key. Practice speaking clearly and confidently about your previous experiences, especially in guest interactions, to demonstrate your ability to connect with guests effectively.
✨Highlight Relevant Experience
Make sure to discuss your background in front desk or receptionist roles, particularly in 4 or 5-star hotels. Share specific examples of events you've handled, especially those with large groups, to showcase your organisational skills and experience.
✨Demonstrate Empathy and Problem-Solving
Prepare to discuss how you've managed escalated guest concerns in the past. Use examples that highlight your ability to listen actively and respond professionally, showing that you can handle challenging situations with grace.
✨Familiarise Yourself with the Brand
Research the company’s brand features and services thoroughly. Being knowledgeable about their offerings and how they enhance guest experiences will show your genuine interest in the role and help you stand out during the interview.
